Management Skills

Management Skills Goal 2.01: Summarize management skills in a culinary business.

Management Structures • 3 layers: • Employees- largest group/cook, server, cleaning staff • First-line managers- supervisors/kitchen, service, food production, cleaning • Middle managers- manage first-line managers, communicate between first-line and and top managers • Top Managers- administrators/create policy and procedures/make major decisions about sales, personnel, and finance

Effective Management • Communication • Time Management • Resource Management • Leadership

1. Communication • active listening- paying attention and interacting with the speaker • Why are you listening? • Use eye contact and body language. • Ask questions for clarification. • Listen for the speaker’s inflection. (rising and falling tones of the voice/communicate emotional content) • Look at speaker’s body language. • Select important points. • Take notes. • Listen until the end.

Communication Continued • Avoid distractions. • Focus. • Listen even when you disagree. • Do not let feelings about the speaker get in the way of listening to what he/she has to say. • Wait until the speaker is finished speaking. • Think before you speak!

Communication Continued • Body Language-how you physically respond/sit, stand, move your hands, look/ all sends a message • Writing Skills- be careful what you put in writing/emails, evaluations/be careful about punctuation and tone

Communication Continued • speaking • Pronounce words clearly and correctly. • Do not use slang. • Speak at a medium pace. • Regulate your volume.

Time Management • balance employee work schedules • balance customers and workers • Do not overstaff. • refine the way a task is done • reorganize • change staff • add employee training • add systems (cleaning, organizing, setting up)

Resource Management • human resources- managing staff/need to know the strengths and weaknesses of each employee/train employees (ServSafe, HACCP Plan, Safety)/hire the right employees • facilities management-safe, clean, properly equipped • business- follow all federal, state, and local rules and regulations (ex: no shirt, no shoes, no service)

Leadership • Give guidance. • Make employees feel confident. • Must delegate. (give responsibility to another person) • Make employees feel part of a team and that they have responsibility for the success of the business.

Leadership Styles • autocratic style- information and policies move from the top down • democratic style- everyone is involved in the decision-making process

Management Skills