Fiscal Year 2011 Budget Information Technology Department (ITD) Budget Workshop Presentation June 3, 2010 Council Cha

1. Proposed Fiscal Year 2011 Budget Information Technology Department (ITD) Budget Workshop Presentation June 3, 2010 Council Chambers

2. VISION • To be an information technology organization recognized for collaborative partnership, proactive leadership, strategic innovation, and quality customer service. MISSION To improve the quality of services to our customers (citizens and employees) on a daily basis through cross-functional teamwork while minimizing operating expenses and improving the City’s business processes. • VALUES • Professional focus and initiative • Invest in our employees • Reward success and value lessons learned • Expect high levels of productivity and excellence • Operate with integrity to build trustful relationships and dependability

3. Strategic Focus Pro-active Structure • Improve infrastructure, core business processes and provide an effective citywide management structure • Emphasize system simplicity • Standardize enterprise architecture to reduce complexity • Right size (staffing vs. contracting) • Executive accountability • Plan annual replacement requirements • Align IT Resources with City Business Objectives and Balance Effectiveness / Efficiency to: • Reduce Operating Cost • Limit Growth to the Workforce • Improve Services to Citizens / Employees • Mitigate Security / System Failure Risks • Continuously strengthen IT Security through Network Re-Design, Hardware/Software Enhancements, Multi-Layering Approaches, Policy and Procedure, Mandatory Training/Testing, Incident Response, Regular Performance Assessments and Random Audits Efficiency Security Transparency “ Introducing the New TIP IMPACT System “ Allows CTOs to Enter and Update TIP Form As Online Provides Direct Online Access to Employees and Citizens Expedites Annual Budget Preparation and Review Processes Enables more Efficient and Comprehensive Reporting through Filters Provides an Automated Change Management System

4. ITD Executive Organization & Citywide CTOs Experienced Team Director’s Office Richard Lewis Chief Information Officer Male White Chief Technology Officer (CTO) Departments Houston Police David Morgan Male White Infrastructure Gary Morris Deputy Director (Exec Level) Male White Radio Communications Tom Sorley Deputy Director (Exec Level) Male White Systems Architecture & Applications Earl Lambert Citywide Technology Officer Deputy Director (Exec Level) Male White Administrative Services Laura Grainger Assistant Director (Exec Level) Female White Houston Fire Patrick Plummer Male White Todd Johnson Assistant Director (Exec Level) Male White Houston Emergency Ctr. Al Garcia Male Hispanic Network Data/Voice Services Wayne Grant Assistant Director (Exec Level) Male Black Human Resources Magda Alanis HR Supervisor Female Hispanic Finance Herb Garner Accountant Mgr Male Black Public Works & Eng. Olgilvie Gericke Male White ERP/SAP Project Mary Ann Grant Deputy City Controller (Exec Level) Female Black Application Support Mark Stinnett Assistant Director (Exec Level) Male White Procurement Frank Rodriguez Division Manager Male Hispanic Enterprise Operations Dan Steege Assistant Director (Exec Level) Male White Houston Aviation System Matt Hyde Male White Project Mgmt Office Mark Norton Assistant Director (Exec Level) Male White Health & Human Services Vernon Hunt Male Black Mayor’s Office Affirmative Action General Services Client Services Phillip Suber Operations Manager Male Black City Secretary Controller’s Office Housing & Comm Dev Houston Public Library Ronald Stauss Male White Security - Vacant Chief Security Officer Assistant Director (Exec Level) Admin & Reg Affairs Solid Waste Human Resources Planning & Development Max Samfield Male White Parks & Rec Conv & Ent Facilities City Council Municipal Courts Rex Billings Male White Finance Legal

5. Fiscal Year 2010 Summary Accomplishments • Completed the Network Upgrade linking 400+ City Facilities across 640 sq miles allowing for effective and efficient voice and data communications • Commenced the implementation of the Exchange Upgrade (email, calendaring and contacts functionality) • Developed Plan to Consolidate 14 Data Centers down to 3 to reduce cost and improve Disaster Recovery • Assisted HPD in implementing a New Records Management system and deployment of the “office in the vehicle” to increase field productivity • Completed the design and began the implementation of a new Public Safety Radio System • Formalized the SAP Support Team & Established a Governance Committee for ERP management • Established Wireless Infrastructure Standards

6. Fiscal Year 2011 GOALS Short Term • Improve the IT Service Delivery with a focus on Infrastructure Services • Continue to implement Data Center Consolidation to Reduce Cost and Implement Disaster Recovery Plan • Secure Resources for a 24/7 Network Operating Center • Build new Municipal Court Case Management system (C-Smart) • Continue to assist HPD in the implementation of new Records Management system • Upgrade the 3-1-1 System to Next Generation technology • Leverage Geographical Information System (GIS) technology investment • Continue to develop the Wireless Infrastructure Long Term • Develop a citywide Systems Architecture Plan • Re-align IT for better governance and to support the City’s CORE business lines, i.e. infrastructure replacement/maintenance and public safety • Develop citywide Security Framework to include a Chief Security Officer

7. FY11 Budget - Expenditures by Type General Fund 1000 Budget Highlights • Leverage SAP through enhanced tools • Invest in IT security to avoid disruption in business operations, theft and inappropriate use of City assets • Project management of large IT initiatives, leveraging technologies to enhance productivity and organizational performance Significant Variance FY2010 Estimate to FY2011 Budget • Increased costs from consolidation PWE, HPD, HFD to ITD Radio Group of $1,308,729 or 6.9% increase over total estimate • HOPE 3% increase to base pay $335,915 • Pay for Performance increase to base pay $132,798 • Health Insurance Increase 5% or $56,754

8. Radio System Consolidation • Council Action related to a new Public Safety Radio System ($132.3 M Investment) approved in October of 2008 • Replaces three (3) radio systems with one (1) interoperable system • Support staffs in HPD, Fire and PWE consolidated into ITD in FY2010 includes 27 employees and 19 vehicles • Implementation date of late 2012 • Contract capacity provides for partnerships, e.g. METRO, HISD, other political subdivision, etc.

9. Fiscal Year 2011 Other Funds by Expenditure Type Budget Highlights • Central Services Revolving Fund • This fund provides for the purchase of goods and/or services for citywide operating departments. It also provides for the efficient and effective audit of billings for such purchases. • Voice Services (Mobile/Data/Landlines) • Applications Services (SAP/311) • Data Services (Network Security/Internet) • Desktop Support (Email/Office Systems) • Project Cost Fund • This fund is used to pay the cost of department employees who directly and indirectly work on CIP-related projects. Current ITD projects include: • Active Directory & Exchange (ADEX) • CSMART • Radio Interoperability Project

10. Question and Answer