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Why video ? Why HD ?

Why video ? Why HD ?. Green IT. Human people do remember..* Why HD ? Non verbal communication has lots of impact (voice inflexion, body language) – HD voice and video transports almost 100% of the non verbal communication

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Why video ? Why HD ?

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  1. Why video ? Why HD ? Green IT • Human people do remember..* • Why HD ? • Non verbal communication has lots of impact (voice inflexion, body language) – HD voice and video transports almost 100% of the non verbal communication • It has been demonstrated that quality of audio and video has direct influence on maximum tolerated length of a meeting by participants Cost saving 20% of what they see 30% of what they hear 50% of what they see and hear *Source: cognitive science journal (1989)

  2. BluStar Takes Business Communication to the Next Level • BluStar for iPad/iPhone • On the fly video communication peer-to-peer • Enabling natural communicaton for mobile users • BluStar for PC • Provides the user with collaborative features directly from the desktop – voice, video and Instant Messaging • Easy access from a single interface • In the office or remotely outside the corporate network • Integrated with user applications • BluStar 8000i • Executive voice and video device • Always stand by • Embedded conferencing capabilities • Optimized hardware to guarantee excellent HD voice and video quality for enterprise • communication needs Video is the trigger to collaborative communications

  3. Aastra BluStar 8000iThe new Aastra desktop media phone HD Video Camera With Wide FOV Four microphones Steerable array Large Touch Screen 13” TFT capacitive Intuitive ergonomic UC and VA applications 13” Integration in AX Series like a 67xxi SIP Phone Three Speakers Enhanced audio & stereo playback Handset or headset Confidentiality Biometric Reader Easy sign-in & hot desking Traditional Interface Small footprint & familiar keys and handset

  4. Highlights Aastra BluStar for PC 2.0 • PC based SIP Softphone with HD voice • HD video (peer to peer) • Powerful audio processing • Instant Messaging ( R5.4SP1) • Integration with A5000 directory and integration with Personal Outlook Contacts: • Progressive directory search • Searches with local cache • Favorite list and grouping of favorite contacts • Remote access via VPN • Microsoft OCS/Lync and IBM Lotus Sametime plug-in integration • Enhanced functionality with Jabra and Plantronics headset UC 4 All – The collaboration client takes you to the next level

  5. Aastra 5000A native HD audio and video Call Manager • Aastra 5000 offers the support of HD Audio and Video codecs: • G722 for audio • H264 for video • Aastra 5000 Call Admission Control fully integrates Video calls • Aastra 5000 SIP Trunk interface fully support transmission of Video calls outside of the company • Aastra 5000 allows a large range of user interfaces to communicate together • Legacy voice only terminals (Digital, Analog) • HD ready Aastra DECT terminals (600d) • Mobile, Smartphones • HD Audio ready IP and SIP terminals (53xxip, 673xi) • Full HD multimedia terminals (BluStar 8000i, BluStar client and TWP 3.3 Softphone

  6. Aastra 5000 – Video and UC solution Video Softphone Personal video BluStar for PC BluStar 8000i VPN Tablet/Smartphone WAN BluStar for iPad/iPhone Aastra 5000 Voice RTC Small room BluStar 8000i

  7. Call distribution with A5000 A5000 & Attendant services • Attendant set for Small configuration • Digital set or 53xxip • Attendant services for larger • 6757 Digital set and its expansion module • I2070 on PC : • Multi fields directory request • Clic to dial from Office • Call mgmt from the PC • User supervision • Multi company • Compliant with blind people

  8. ACP Contact CenterA better customer relation • Multimedia Contact Center • Handle incoming and outgoing multimedia contacts : • Unified and personnalised flows • Attendant • ACP Contact Center Attendant Console Multimedia Contact Center ACP Voice ACP SMS Interactive Voice Server Conference bridge • Automatic • Services • Telephony Collaboration Mail Fax Internet

  9. ACP Contact Center Incoming call treatment • Call qualification • CLID ( Multi directories access), Called party, by the IVR … • Malicious calls • Call distribution • Voice information broadcast ( IVR or embedded A5000 resources ) • Routing to the best skilled available agent • Pick up pool Distribution : the agent picks up a call in the queue • Presence management • Dynamic queues • Overload mechanisms ( voice mail, transfer) • Web agent user interface for PC included • Real time Supervisor and manager without licences • Delayed time statistic server included

  10. ACP Interactive Voice Server • Interactive voice server • Incoming call treatment by brodcasting messages and script flow management , reception of DTMF answer through SIP trunk or legacy trunks • Information broadcast • Voice scripts to find the informations sought • Database requests • Local or remote databases or directory request (example status of account broadcasted by text to speech technology ) • Voice messaging • Enable to the calling party to leave a message which will be sent to the supervisor ( mail ) • Agent recording capacity

  11. ACP Contact Center Web agent user interface Agent and call /SMS /Emailmgmt Supervision Detailled directory file Voice and Email management Multidirectories and calendar access

  12. ACP Contact Center CRM integration like Selligent Hang up button inside Selligent Statistic report of the agent or the service in Selligent • Integration through Soap/http - java technology of Selligent and ACP • Benefit : integration without any requirement on user PC except a web navigator • Integration of agents toolbar in Selligent toolbar : • Add tools for contact center agents like • Dynamic statistics of the contact center • Log/delog, activation/ désactivation • Take, retrieve a call, … • Clic to call from Selligent • File pop up from Selligent

  13. A5000 users SIP sets and video sets SIP Voice and video Soft-phone • TWP Soft phone • BluStar for PC/iPhone/iPad 67xxi range XML integration for 67xxi BluStar 8000i IP sets Analogue and digital subscribers 53xxi range Contact Center • 53xx or 67xx range • ATA DrG22

  14. Single point of Contact +46 8 568 1234 Lisa@sip.company.ip Nomadic userSingle N° • Solution: • Aastra 5000, • 1 n°, several sets • 1 voicemail • 1 AMC client for smartphones

  15. User productivity with Aastra 5000 • Directories and contacts access : • Web page consultation for the A5000 directory from a PC or the Dialer • Call filtering by the voicemail • Multiple call management on SIP /IP or digital sets • Boss/ assistant filtering • Several N° with a single license • Several simultaneous calls • Adhoc conferencing services • Integrated in the platform • Additional services with TWP options • Enriched and synchronized logbook

  16. An efficient working group with Aastra 5000 • Embedded groups • User activation inside the group • Main/ Help/ Overflow groups • Embedded real time supervision of the activity • Group member status Supervision • Dynamic call queues and rerouting • Personalized messages with embedded resources : dissuasion, greeting • Multi companies • Dedicate resources like greetings or PSTN or Attendants • Filtering , • Rerouting to attendant service : a call is never lost! • Collaboration like presence available with TWP Caller

  17. Call distribution with A5000, A5000 & ACD Call routing to groups Waiting queue Night routing Call on hold Music /message on hold Mutualaidcriteriareached Night message Main group Saturated or inactive Waiting call too long Call presentation to free set for treatment Mutualaid group Dissuasive message or overflow groupe • Solution: • Aastra 5000 resources Dissuasive message or overflow group Main group

  18. BluStar 8000i M670i Expansion module Aastra SIP phones range • MAIN ADVANTAGES • Applications • XML support, integration with LOB applications • Quality and design • Excellent hardware, same software • Flexibility • Programmable keys, expansion modules • Security • 802.1x, encryption sRTP/TLS 6737i (R5.3SP1) Gigabit 6735i (R5.3SP1) 6739i Cost 6757i 6755i M675i LCD Expansion module 6753i 6731i 6730i Features and screen size

  19. XML application for 67xxi setWeb 2.0 - Example –tweet • Principe • User tweets directly from his set • He can also access to his own account like he does from his PC

  20. A5000 & mobility GSM & Wifi network Inside the Enterprise Login/logout on wired set TWP Caller : my current device • Aastra Mobile Client for smartphones • A320w Remote worker Mobile inside the enterprise • Softphone BluStar • TWP Softphone • TWP Caller Dect TDM Dect IP for value added services

  21. TWP Caller – My Current Device • Your calls follow you to any phone number • Make call from TWP: • Your desk phone calls your current device, waits for your answer and transfers you to the destination number • Receive calls: • Simple rules allow automatically forwarding incoming calls to your current device • Seen as a specific TWP presencestatus • User declares for himself thedevices he wants • DECT, GSM, desk phone, at home etc.

  22. IP – DECT IP - DECT is… • A multi cell, IP based DECT infrastructure • Just RFPs’ and LAN, • Strong A5000 user interface for A6xxd or A142d • DECT in the air • Best voice quality • Encryption • Seamless handover • Download over air • Centralised, WEB based configuration • A full range of Dect sets • Locating, Alerting and messaging applications

  23. Aastra 5000 & IP Dect IP Phones 2048 BS 4500 sets Aastra 5000 WAN IP Ethernet WAN IP RFP WLAN RFP IP Roaming between sites IP Base stations Handover Centralised mgmt with AM7450 WLAN 802.11 b/g WLAN 802.11 b/g DECT handset 03.05.2010

  24. Dual Dect / Wifi base station • Dect access point • 8 voice channels • Data channel for messaging, dati • Wifi access point • 802.11b, g, n , MIMO, max 300Mbit/s • No external antenna • Base station characteristics: • 1 port Gbit/s • Codec G711, 729a, 722 • 4 VLANs for Voice & data • WPA ½ Enterprise compliant

  25. Aastra 612d, Aastra 622d, Aastra 632d range Aastra 612d Aastra 622d Aastra 632d Entry range IP 50 Rubber armed IP 65 Business version IP 50 Volume mgmt (2 keys on the side) 1 prog keyprog. • Full duplex hand free • 44 ring tones • Headset jack • Directory 200 contacts • Logbook • Built in trembler • Audio profiles • Ibluetooth interface • 6+9 programming keys * • A630d • SOS key • Loss of vertical • Immobility • Volunteer alarm «Anti tear » • 9 volume level for the ring ( 1 very loud) • Ring management by the level of priority of the messages ( localisation or messaging application) Coulour Screen 3 interactive keys Loudspeaker • Full duplex hand free • 44 ring tones • Headset jack • Directory 200 contacts • Logbook • 2 programmed keys + 9 shortcuts for dialing on the keyboard • Ambient noise filter for loud environments Navigator SOS keys

  26. Fixe Mobile Convergence Aastra Mobile Client : AASTRA France 1, rue Arnold Schoenberg 78286 Guyancourt cedex France www.aastra.com Bruno Husson Chef de Produit / Product Manager _____________________________________________ Tel: 01 30 96 43 10 Email: bruno.husson@aastra.com Mobility National and international Symbian, Blackberry I-Phone, Android • AASTRA Mobility Controller • 1 single Number • One or several terminals • 1 single voice mail • Enterprise one • MWI • Simple/ complex call • User friendly interface on GSM • Dual mode (GSM / Wi-Fi) • Handover for each way • Callback/Least Cost Routing • Communication cost reduction • A5000 directory access • Call by name, CNID

  27. A5000 Evolution A5000 Solution based on open standards : SIP, LDAP directory, XML proxy, CTI interface based on CSTA Easier way for adoption of new services Software subscription : Additional features developed each year: 1 major new release per year for A5000 Each new major version is included in the software subscription Technologic partners through a certification Develop A5000 portfolio from a 3 rd party partner

  28. Aastra 5000 the strengths • A more open approach with A5000 • SIP Technology, • SIP sets including SIP videophones • Smooth migration from TDM to IP configuration • License per unit • Networking capacities and security features • Networking transparency, dual homing feature, ciphering • Mobility solution : the best portfolio to meet your needs • DECT over IP, AASTRA Mobility Controler • Login/logout! • Applications • The single supplier with a Video portfolio for SMB • Collaboration solution based on Web Technology • Compliant with Microsoft, Mac, Citrix environment • Toolkit Web services for customer integration • Easier to install & available for every kind of sets

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