National e-Governance Plan e-Enabling Public Services

1. National e-Governance Plane-Enabling Public Services Presented by: Shankar Aggarwal, Joint Secretary

3. Challenges • 1.2 billion people • 600,000+ villages, 70% population rural • Multi-ethnic, Multi-religious society • Multi-lingual: 22 Official languages • Multi-party, Multi-tiered democracy • 35 States & UTs; 240,000 + Local Bodies

4. Highlights • Accelerating GDP growth @ ~8% • Rapidly growing IT/Services sector • Explosive telecom growth: • Over 500 million telecom subscribers • 60 million internet users; • 6.98 million broadband subscribers • Sharp economic and social divide

5. NeGP Vision “ Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man”

6. Strategy to Realize Vision • Focus on Services & Service levels • Business Process Reengineering & Change Management • Creation of Service Delivery Platform • Centralized Initiative, Decentralized Implementation

7. Strategy to Realize Vision • Ownership and Central Role of Line Ministries/State Governments • Emphasis on Public Private Partnerships (PPP)

8. Implementation Framework Apex Body ( Headed by PM) Apex Committee ( Headed by Cab Secy) National e-Governance Advisory Board ( Headed by Minister) DIT Line Ministries NISG NeGD NIC Provincial /State Governments 8 8

9. Core Infrastructure • Common Service Centres (CSCs) • 100,000+ CSCs for 600,000+ villages • State Wide Area Networks (SWANs) • 2Mbps secured intra-network up to Block level • State Data Centers (SDCs) • For hosting State-level e-Governance Applications and Data

10. State Portal Repository of Government Information and services Enables citizens to download & submit forms electronically State Service Delivery Gateway (SSDG) Enables routing of messages based on standards Routing of forms to a particular office of a Department E Forms Facilitates standardized, interoperable format For electronic service delivery This will enable assured electronic delivery, acknowledgement and status tracking of application from citizen StatePortals, SSDG& e-Forms

11. SDC CSC Unique Application ID Authentication Message Routing Guaranteed Delivery Transaction Log Timestamping Acknowledgement Status Tracking … CSC CSC SSDG SWAN State Registration Revenue Districts SHQ Blocks Transport Municipalities Collector’s Office Taluks Govt. Departments at various levels Tehsil / Taluks NeGP Service Delivery Strategy Call Centers .. State Portal Internet

12. People Infrastructure • Capacity Building Scheme for States • To create capacities in States for project management & implementation • By tapping government & private sector talent • To train & sensitise employees • To undertake change management • To orient project implementation towards service delivery

13. e-Delivery of Services • 27 Mission Mode Projects (MMPs) • Implemented in Public Private Partnership Framework • MMPs based on the following principle: • Ownership – Services , Services level & implementation • Independent assessment of outcomes

14. Way Forward • Quality Education • Telemedicine & Health • Renewable Energy and Energy Efficient Devices • Financial Inclusion • Skill Upgradation

15. Way Forward: e-Bharat Project DIT and World Bank have been discussing a possible programme management and financial support for a project called “e-Bharat” under NeGP

16. That’s a good sign, sky is really the limit…

17. Thank You Shankar Aggarwalsagg-js@mit.gov.in

18. Mission Mode Projects (MMPs) • Integrated (7) • e-Biz • EDI • India Portal • CSC • NSDG • e-Courts • e-Procurement • Central (9) • Income Tax • Central Excise • Passports/Visa • Immigration • MCA 21 • National ID / UID • Pensions • e-Office • Banking (Industry ) • Insurance (Industry) • State (11) • Agriculture • Land Records 1 • Land Records - NLRMP • Transport • Treasuries • Commercial Taxes • Gram Panchayats • Municipalities • Police - CCTNS • Employment • Exchange • e-District

19. Common Services Centers • 1,00,000+ CSCs across 6,00,000+ villages • Enable G2C & B2C services • Scheme approved in Sept’06 • Implementation on a PPP model

20. CSC Infrastructure • 100 – 150 sq. ft space • Min. 1 PC with UPS • Min. 1 Printer • Digital / Web Camera • Genset / Inverter/ Solar • OS and other application software • Wired / Wireless Broadband Connectivity • Trained and incentivized manpower • Investment : $4000/CSC

21. CSC- Status Jammu J&K Kashmir Chandigarh HP Himachal Pradesh Arunachal Pradesh Punjab Punjab • CSC rolled out • - 59676 • Implementation underway • - 27 States (50,610 CSCs) Uttarakhand Uttaranchal Sikkim Haryana Haryana Uttar Pradesh ASM NGL UP Rajasthan Rajasthan MNP MGH Bihar BiH TRIPURA JHD WB MZR West Bengal Gujarat Gujarat MP Chattisgarh CHH Orissa Orissa Maharashtra Maharashtra ≥ 75% (8) Andhra Goa AP Pradesh Karnataka 50% - 75% (8) Karnataka 20% - 50% (8) Puducherry TN Tamil ≤ 20% (3) Kerala Nadu Kerala SCA Selected (2) Fresh RFP to be issued (1)

22. Implementation Framework DIT STATE GOVERNMENT SDA (Government Agency) SPV SCA (Private Partner) VLE (Private Individual) Citizen

23. CSCs – Services • G2C Services • Land Records • Certificates • Applications • Utility Bills • Grievance Tracking • Social Welfare • B2C Services • Agriculture Extension • Financial Services • Education Extension • Telecom Services • Advertising

24. Enabling Transformation E-Government Education Tele-medicine Platform for fundamental transformation of the ways in which development challenges would be met in rural India Social Inclusion Agriculture Entertainment

25. Key Learning/Outcomes

26. Challenges • Rolling out 100,000+ CSCs in 600,000+ villages • Integrating existing G2C delivery channels with CSCs • Integrated public service delivery vs silo based service delivery

27. Challenges • Regulatory & Legal enablement of ICT based processes • Building capacity within & outside government • Creation of robust e-Infrastructure

28. Achievements • Institutionalizing universal coverage & public service delivery at village level • Roll out of over 59,676 CSCs across 25 states covering a population > 400 million

29. Achievements • Institutionalization of PPP model for Public service delivery • - Multi-stakeholder partnership in design & implementation • - Synergy between public & private goals • IT Amendment Act (2008) for regulatory & legal enablement notified

30. Learnings • Leadership and ownership critical for success • Citizen-centric approach - more effective service delivery model • Robust backend e-Infrastructure to converge and provide seamless integration

31. Service Center Agency • Private Sector Entity • Responsible for • - Setting up, rollout and management of CSCs • - Selection and training of VLEs • - Provision of B2C services

32. State Designated Agency • Specific authority set up/ enabled by State Government • Responsible for • - Monitoring • - Disbursing revenue support • - Enforcing Master Service Agreement • - Liaising between SCAs and State Governments

33. NeGP:The Changing Face of Rural India Name:Sadhan Chandra Pal Location: Junbedia, Bankura-II, West Bengal Earnings:$250 per month Village Level Entrepreneur

34. NeGP:The Changing Face of Rural India Name: ManojKarmakar Location: Sanbandha Gram Panchayat Office, Block: Bankura-II,West Bengal Earnings:$300 per month Village Level Entrepreneur

35. NeGP:The Changing Face of Rural India Name: Santosh Kumar Location: Divigar, Jharkhand Earnings:$300 per month Village Level Entrepreneur

36. NeGP:The Changing Face of Rural India Name: ShrikantYadav Location: Divigar, Jharkhand Earnings:$250 per month Village Level Entrepreneur

37. SWAN STATUS J&K Himachal HP Pradesh CHD Arunachal Pradesh Uttarakhand Punjab Punjab Haryana Haryana Sikkim Delhi NGL UP Assam Uttar Pradesh Rajasthan MGH MNP Bihar Bihar TRIPURA WB MZR West Bengal JHD Gujarat Gujarat MP Jharkhand CHH Orissa Orissa SWAN implemented Maharashtra Maharashtra Implementation at Advance stage AP Andhra Goa Implementation in Progress Pradesh Karnataka Karnataka Bid Process Initiated Pondicherry RFP/ BoM under preparation/revision TN Lakshadweep Tamil Kerala Kerala Nadu Opted Out from SWAN Scheme

38. SDC Status J&K Himachal HP Pradesh Punjab Arunachal Pradesh Chandigargh Uttarakhand Punjab Delhi Sikkim Haryana Haryana NGL UP Uttar Pradesh ASSAM Rajasthan MGH MNP Bihar BiH WB TRIPURA MIZORAM West Bengal JHD Gujarat Gujarat MP SDC - Go Live Jharkhand • Daman & Diu CHH July - Aug ‘10 3 Orissa Orissa • Dadra Maharashtra Maharashtra Sep - Oct ‘10 6 Nov – Dec‘10 6 AP Andhra Pradesh • Goa Jan - Feb ‘11 9 Karnataka Karnataka • Andaman Mar-Apr ‘11 7 • Lakshadweep Pondicherry TN Tamil Kerala Nadu DPR yet to be received 2 Kerala 2 Opted Out

39. E-District in Goalpara, Assam Goalpara District rolled out e-District applications integrating CSC, SWAN, which was inaugurated by IT minister in Nov.'09

40. e-District • Objectives • Target high volume services at District level • Undertake backend process re-engineering to e-enable the delivery of these services through CSCs • Examples of services:Issue of Certificates, Application for Pensions, Revenue Court related, Government Dues and Recovery related, Ration Card related and Grievance redressal

41. Status of e-District • Pilot projects are being implemented in 14 States (37 districts) covering a population base of 110 million (appx.) • Out of these 14, the Pilot projects have been successfully launched in 3 states – UP, Assam and Tamil Nadu • Average number of citizen transactions/ month/ district are 20,000 • National rollout of this MMP at a cost of USD 600 million (appx.) planned for 2010-12

42. OUTCOME PARAMETERS Transparency Accountability Corruption free

43. IMPACT ASSESSMENT • Number of trips to Government offices significantly reduced by 1-2 trips • Waiting time at offices reduced in the range 20-40% • Land Records Project – Significant reduction in bribery • Direct cost savings to the citizens in the range Rs.60-110/- (per transaction)

44. Capacity Building Scheme • CB Scheme approved for $ 70 Million • State e Mission Teams as professional resources to support States at programme level • Appraisal and coordination • Hand holding of Line Departments • Ensure interoperability and adherence to Standards • Support to State Administrative Training Institutes • Training/Orientation of stakeholders

45. Capacity Building Scheme • Support to State e- Mission Teams (SeMTs) • Professional Resources being provided to States • Support to Central Project e-Mission Teams (CPeMTs)

46. Capacity Building Scheme • Trainings & Sensitisation • Leadership Meets for Political Leaders • Orientation & Sensitization trainings for Policy Makers • CIO / CTO trainings for Project Leaders • Change Management / BPR trainings for Government officials • eGPx course for long term Capacity Building • National E Governance Conference • Round Table Conferences with State Governments

47. Institutional Framework State Government State State eGov eGov Council(CM) Council (CM) State Apex Committee (CS) State Apex Committee (CS) Departmental Departmental State DIT DIT Departmental Committee Committee PeMT DeMT SeMT SeMT PeMT Program Management Project Management