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Business Letters

Business Letters. A business letter is a formal letter written to a person who can grant a request, satisfy a complaint, or give information. . Know why you’re writing a business letter. If you’re requesting an interview, explain what you want to discuss. Suggest some dates and times.

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Business Letters

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  1. Business Letters A business letter is a formal letter written to a person who can grant a request, satisfy a complaint, or give information.

  2. Know why you’re writing a business letter • If you’re requesting an interview, explain what you want to discuss. • Suggest some dates and times. • If you’re requesting information, state your questions clearly. • Make your request specific and reasonable. • Business letters have other uses, such as placing an order or lodging a complaint. • A letter to the editor is a business letter written to express an opinion.

  3. Heading (your address and date of the letter) Two Business Letter Formats Inside Address (the person you are writing to) • 1st style: Block • All lines begin at the left margin • Paragraphs are NOT indented; they are separated by a line space Salutation ---gets colon Body Closing —gets comma Name and signature

  4. Heading –your address and the date of letter Inside Address (the person you are writing to) • 2nd style: Modified Block • The heading, closing, your signature, and your typed name begin in the center of the line. • Paragraphs may be indented---half an inch on computer---or not indented Salutation –gets colon Body Closing –gets comma Name and signature

  5. Guidelines for Requesting Something

  6. 22 W. Shaw Ave.Fresno, CA 01-72030Tel: 715-889-6723August 9, 2005 Mr. Barry HansonCoastal Real Estate17 Melrose St.Monterey, CA 11-00140 Dear Mr. Hanson: I am considering the purchase of a vacation home in your area and would appreciate if you could send me listings properties that are appropriate to my needs. I am interested in a two or three-bedroom house or apartment with an ocean view and at least one acre of land. The dwelling should be new or a well-maintained, though I would consider a fully renovated older home. I am not interested in a “fixer-upper” or any home or unit that needs extensive work before it can occupied. I am prepared to make an offer of between $450,000 and $825,000 for any suitable units, and will be visiting the area form September 3 – September 22, 2005. Thank you for your assistance in this matter, you can email me the listings at the address above, and if you have any further questions please contact me on 715-889-6723 between the hours of 3-7pm, Monday to Saturday. Regards, Mark Morris The introductory paragraph states the purpose for writing. The body presents supporting details– reasons and facts.

  7. Letter of Complaint • States the problem • Explains the circumstances • Proposes a reasonable solution • Is not threatening, rude, or insulting • Use language that will persuade the reader to take action, not become angry • Explanation and solution of problem should be clear, easy to follow, and reasonable

  8. The writer gives additional information. The letter is addressed to a specific person.  The writer explains her complaint in the first paragraph.  The writer tells the story of what happened.  The writer tells how she thinks the complaint should be resolved. 

  9. Assignment • You are going to write a business letter to the Brighton Middle School Cafeteria. 7th see book pg. 287, 8th see pg. 232 • Your letter can be about your love for their food and why, or you may lodge a complaint and give suggestions on ways to make it better. • -REMEMBER when lodging a complaint, you must be professional. You must give positive suggestions on how the company may improve their product/process to solve the issues. • Business address you will be using is as follows: • (Use a made up name for the manager) • Brighton Middle School Cafeteria • 7785 Highway 51 South • Brighton, TN 38011 • Rubric: • 20 points for writing the letter • 10 points for using professional language • 20 points for using colons correctly (1 of the 2 or more must be used in the body) • 20 points for using proper salutations and closings • 20 points for using 2 of the vocabulary words from last week (vocab week 8) *highlight words • 10 points for format of the letter (block)

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