'Customer profitability' presentation slideshows

Telkom SA Limited Group interim results for the six months ended September 30, 2008

Telkom SA Limited Group interim results for the six months ended September 30, 2008. Freedom to Compete. 17 November 2008. Cautionary statement on forward looking statements.

670 views • 51 slides

Using Information to Build Customer Value

660 views • 47 slides

CREATTING LONG-TERM LOYALTY RELATIONSHIP

CREATTING LONG-TERM LOYALTY RELATIONSHIP. CHAPTER 4 by: Michelle D. Castro. A. BUILDING CUSTOMER VALUE. Creating loyal customers is at the heart of every business.

2.34k views • 41 slides

CHAPTER 11

CHAPTER 11. Decision Making and Relevant Information. Decision Models. A decision model is a formal method of making a choice, often involving both quantitative and qualitative analyses. Managers often use some variation of the five-step decision-making process.

549 views • 32 slides

Unbundling the Rates and Managing Performance CARILEC Finance & IS Conference October 2001

Unbundling the Rates and Managing Performance CARILEC Finance & IS Conference October 2001 Presented by: Jeff Sealy. 1. Contents. The situation we typically face A glimpse of Utopia Making our way there Unbundling our own costs Determining the extent of the journey

381 views • 29 slides

Chapter 14

Chapter 14. C ustomer-Profitability Analysis and Sales-Variance Analysis. CCs for chapter 14. 14-21 (=11.14-20) 8% 14-23 (=11.14-22) 10% 14-25 (=11.14-24) 10% 14-33 (8%) 14-35 (5%). Cost Allocation. Meaning Assigning indirect costs to cost objects These costs are not traced

1.26k views • 25 slides

Linking Strategies and the Sales Role in the Era of Customer Relationship Management

1.26k views • 23 slides

Management Accounting for Internet Companies

Management Accounting for Internet Companies. Daria Bashkeeva Melanie Gabauer Lilia Martynova Khristina Ripak. E-commerce E-business Internet commerce Electronic commerce Electronic business. What changes?. Consumers are able: to derive more information from the Internet

394 views • 21 slides

Steven Parker Head CRM Consumer Banking Standard Chartered

DATA MINING IN THE FINANCIAL SERVICES INDUSTRY PRESENTATION TO KNOWLEDGE DISCOVERY CENTRE (15 FEBRUARY 2001). Steven Parker Head CRM Consumer Banking Standard Chartered. STANDARD CHARTERED.

405 views • 21 slides

Chapter 8

324 views • 17 slides

Customer Focus and Managing Customer Loyalty

Customer Focus and Managing Customer Loyalty. Chapter One Market orientation and customer focus The importance of customer satisfaction, retention, and loyalty Building a measure of customer loyalty Customer relationship management Marketing knowledge. Weak Customer Focus.

781 views • 16 slides

Chapter 5

Chapter 5. Creating customer value, satisfaction, and loyalty. Building customer value, satisfacation, and loyalty Traditional vs Modern customer oriented organization chart. Creating customer value, satisfaction, and loyalty. Customer Perceived value (CPV) ?

342 views • 12 slides

Module 18

Module 18. Activity-Based Costing, Customer Profitability, and Activity-Based Management. Traditional Product Costing. Overhead Costs allocated to Products By direct labor or machine hours Traditional results will be inaccurate when Products differ on use of resources, like

379 views • 12 slides

Module 18

Module 18. Activity-Based Costing, Customer Profitability, and Activity-Based Management. Traditional Product Costing. Overhead Costs allocated to Products By direct labor or machine hours Traditional results will be inaccurate when Products differ on use of resources, like

259 views • 12 slides

Advanced Analytics Market worth $29.53 Billion by 2019

Advanced Analytics Market by Big Data Analytics, Social Analytics, Visual Analytics, Customer Analytics, Risk Analytics, Business Analytics, Statistical Analysis, Predictive Modeling - Global Advancement, Worldwide Market Forecast

375 views • 7 slides

Advanced Analytics Market worth $29.53 Billion by 2019

Advanced Analytics Market by Big Data Analytics, Social Analytics, Visual Analytics, Customer Analytics, Risk Analytics, Business Analytics, Statistical Analysis, Predictive Modeling - Global Advancement, Worldwide Market Forecast

463 views • 7 slides

Advanced Analytics Market

Advanced analytics market categorizes the global market by verticals, applications, various infrastructure integration services,

216 views • 7 slides

Advanced analytics market

Advanced analytics market categorizes the global market by verticals, applications, various infrastructure integration services,

221 views • 7 slides

Advanced Analytics Market by Big Data Analytics

Advanced Analytics Market by Big Data Analytics, Social Analytics, Visual Analytics, Customer Analytics, Risk Analytics, Business Analytics, Statistical Analysis, Predictive Modeling - Global Advancement, Worldwide Market Forecast

527 views • 7 slides

How does your DM, CRM or CLV strategy look like?

How does your DM, CRM or CLV strategy look like?. What is the analysis of your common situation?. Are You satisfied with the flow of new customers? Are the customers you are recruiting profitable?. Gaining customers . Is the retention rate correct?

153 views • 0 slides