'Improving customer service' presentation slideshows

ORGANIZATIONAL BEHAVIOR

ORGANIZATIONAL BEHAVIOR. T E N T H E D I T I O N. AFTER STUDYING THIS CHAPTER AND LISTENING TO MY LECTUER,I HOPE THTAT YOU WILL BE ABLE TO:. Define organizational behavior (OB). Describe what managers do. Explain the value of the systematic study of OB.

2.17k views • 32 slides

ORGANIZATIONAL BEHAVIOR

ORGANIZATIONAL BEHAVIOR. T E N T H E D I T I O N. AFTER STUDYING THIS CHAPTER AND LISTENING TO MY LECTUER,I HOPE THTAT YOU WILL BE ABLE TO:. Define organizational behavior (OB). Describe what managers do. Explain the value of the systematic study of OB.

955 views • 32 slides

ORGANIZATIONAL BEHAVIOR

ORGANIZATIONAL BEHAVIOR. T E N T H E D I T I O N. AFTER STUDYING THIS CHAPTER AND LISTENING TO MY LECTUER,I HOPE THTAT YOU WILL BE ABLE TO:. Define organizational behavior (OB). Describe what managers do. Explain the value of the systematic study of OB.

589 views • 32 slides

Week 9B - Designing Quality Service (Ch.8)

Week 9B - Designing Quality Service (Ch.8). Service vs. Manufacturing, Customer wants, SERVQUAL, Customer benefits, Globalization, Supply chain in service operations. Topics – (1). Topics – (2). Manufacturing vs. “Service”.

414 views • 29 slides

Organizational Behavior MBA-542 Instructor: Erlan Bakiev, Ph.D.

Organizational Behavior MBA-542 Instructor: Erlan Bakiev, Ph.D. Chapter 1 Introduction to Organizational Behavior. Essentials of Organizational Behavior, 11/e Stephen P. Robbins & Timothy A. Judge. After reading this chapter, you should be able to:. Define organizational behavior (OB).

505 views • 25 slides

Chapter 1 Introduction to Organizational Behavior

Chapter 1 Introduction to Organizational Behavior. OB studies what people do in an organization and how that behavior affects the performance of the organization. Effective manager vs. successful manager Management duties What managers do Management roles Management skills.

733 views • 24 slides

SIX SIGMA for Service Industry

1.25k views • 24 slides

Chapter One

What Is Organizational Behavior. Chapter One. What Managers Do. Managers (or administrators ) Individuals who achieve goals through other people. Managerial Activities Make decisions Allocate resources Direct activities of others to attain goals. Where Managers Work. Organization

571 views • 21 slides

ORGANIZATIONAL BEHAVIOR

ORGANIZATIONAL BEHAVIOR. T E N T H E D I T I O N. What Managers Do. Get things done through other people Make decisions, allocate resources, and direct the activities of others to attain goals Do their work in an organization MANAGEMENT FUNCTIONS: Planning

294 views • 21 slides

WHAT IS ORGANIZATIONAL BEHAVIOR

WHAT IS ORGANIZATIONAL BEHAVIOR. Prepared By Dr. Herman Ruslim. What Managers Do. Managers get things done through other people;

489 views • 19 slides

November 12, 2008 Meeting

401 views • 17 slides

Administrative Efficiencies Committee CSU Channel Islands

413 views • 15 slides

M-COMMERCE

M-COMMERCE. Group 3 Amy Ruble, Marva Holiday, D. J. McBride, Josh Hamm. What is M-Commerce?. The use of any portable electronic device that allows information interaction that leads to the transfer of new information.

252 views • 12 slides

Overview

Overview. 1. How is mystery shopping valuable to me? 2. How to use the data. 3. Levels of service: -Online -Email -Traditional -Tailor Made 4. Reporting. 5. E-Comment cards. 6. On-line surveys/Focus groups. How Is Mystery Shopping Valuable To My Company.

363 views • 11 slides

Agenda

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How Large Multi Touch Displays Can Enhance Profitability In Your Business

The demand for large multi touch displays is increasing every day. This is because most business people have realized just how important these displays can be when it comes to delivering information or promoting and selling the products and services that they offer. For more articles with important Large Multi Touch Displays, check out http://www.touchscreensmelbourne.com.au/ today.

282 views • 10 slides

Kickoff Meeting

Kickoff Meeting. Next Level. What Does It M ean Improving Customer Service Being More Efficient (Processes) Utilizing Technology ( AiM and Mobile Tech) Developing Meaningful Budgets Making the Physical Plant a Better P lace to Work

419 views • 9 slides

Hwy 55 to Sponsor Free Customer Service Workshops in Myrtle

1888 Press Release - Hwy 55 Burgers, Shakes

109 views • 2 slides

What Advantages Does Using A Logistics And Supply Chain Management Software Bring?

The development of web-based systems has created an interlinked, digital business world that is essential for the rapid growth of all the entities that are a part of it.

42 views • 1 slides

POS Systems - Is it Important for Your Business?

Point of Sale software or POS is considered as an indispensable part of each and every business. This is because it eases the process of billing and helps in maintaining data of the goods sold in an easy and effective way. It also keeps a track record of the number of items that are in and out of stock.

15 views • 1 slides