'Service process matrix' presentation slideshows

ICT acceptance

The Information Society. Companies as drivers of change. Competition and strategy. ICT and Strategy. ICT acceptance. Competitive advantage. Transaction costs, value chain. The New Capitalism. E-Business: the perspectives. Financial perspective (4). Technology perspective (2).

1.32k views • 106 slides

Chapter 02 The Nature of Services

Chapter 02 The Nature of Services. Learning Objectives. Explain what is meant by a service-product bundle. Identity and critique the five distinctive characteristics of a service operation and explain the implications for managers.

1.63k views • 27 slides

The Nature of Services

The Nature of Services. Learning Objectives. Classify a service into one of four categories using the service process matrix. Describe a service using the four dimensions of the service package. Discuss the managerial implications of the distinctive characteristics of a service operation.

566 views • 25 slides

Brittany Boilard, Megan Moore, Sara Purisky, Shae Riley

Brittany Boilard, Megan Moore, Sara Purisky, Shae Riley. Overview. Mission and Customer Analysis - Sara Observations - Megan Analysis & Recommendations - Brittany & Shae. Mission and Customer Analysis. History. Founded 2007 by college students Washington, DC

368 views • 22 slides

The Nature of Services

The Nature of Services. Learning Objectives. Understanding the managerial implications of the distinctive characteristics of a service operation. Describing a service using the four dimensions of the service package. Insights gained from strategic classifications of services.

431 views • 16 slides

Chapter 02 The Nature Of Services

Chapter 02 The Nature Of Services. 1. Learning Objectives. Classify a service into one of four categories using the service process matrix. Describe a service using the four dimensions of the service package.

158 views • 15 slides

Chapter 02 The Nature Of Services

Chapter 02 The Nature Of Services. 1. Learning Objectives. Classify a service into one of four categories using the service process matrix. Describe a service using the four dimensions of the service package.

181 views • 15 slides

Unit 2

198 views • 6 slides