USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE

1. Third International Conference "Information Research, Applications and Education": i.TECH USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE Dmitry Kudryavtsev – dmitry.ku@gmail.com Lev Grigoriev – glu@inbox.ru Valentina Kislova – valya@big.spb.ru Alexey Zablotsky – support@big.spb.ru June 30, 2005, Varna

2. Outline • ORG-Master application area • Requirements to business modeling tool for organizational change • Main concepts and advantages of ORG-Master • Application of ORG-Master and practical results

3. ORG-Master application area Certain tasks: Organizational change: • Business process improvement • Business restructuring • Quality management implementation Certain environment Growing markets with transitional economy (GMwTE): • Extremely high pace of change in market conditions and business environment • Low level of managerial culture • Predominance of informal methods of management

4. Outline • ORG-Master application area • Requirements to business modeling tool for organizational change • Main concepts and advantages of ORG-Master • Application of ORG-Master and practical results

5. Requirements to business modeling tool for organizational change Requirement 1: Ability to represent information in different ways Requirement 2: Ease to make changes in the model and documents Requirement 3: Ability to create a complex model integrating different views on the business

6. Ability to represent information in different ways Practical reasons Software requirements Different formats Diagrams • Different purposes and ways of information utilization • Different qualification of information users • Different roles of information users at an enterprise EIDEF0 DFD … IDEF0 Tables Text

7. Ability to represent information in different ways Practical reasons Software requirements Different formats Different levels of abstraction • Different purposes and ways of information utilization • Different qualification of information users • Different roles of information users at an enterprise

8. Ability to represent information in different ways Practical reasons Software requirements Different formats Different levels of abstraction • Different purposes and ways of information utilization • Different qualification of information users • Different roles of information users at an enterprise Different structure of knowledge Personel Strategist Goals Information Goals Personel manager Personel Information Goals Information manager Information Personel

9. Ability to represent information in different ways Practical reasons Software requirements • Different purposes and ways of information utilization • Different qualification of information users • Different roles of information users at an enterprise Different formats Different levels of abstraction Different structure of knowledge

10. Ease to make changes in the model and documents Fast dynamic of the enterprise development is especially relevant for growing markets with transitional economy and require constant changes in business processes, business model and regulating documents. Changes in model (i.e. changes in objects and in their relations) must be reflected in every document Diagrams Salesman-consultant Salesman EIDEF0 DFD … IDEF0 Industrial engineer Salesman-consultant CHANGES Tables Text Development of product initial design Development of product initial design

11. Ability to create a complex model integrating different views on the business Organizational change initiative is integrated with other tasks. For example, companies should define strategic goals, implement strategies, implement resource planning or document management systems This tasks can be done both in series and in parallel and include different analysts concentrating either on different tasks. The solution of every task require its own model. Composition of tasks Composition of integrated models Goals and Measures model Strategic improvements … Business Processes model … Organizational change Information system implementation Information Systems model

12. Outline • ORG-Master application area • Requirements to business modeling tool for organizational change • Main concepts and advantages of ORG-Master • Application of ORG-Master and practical results

13. Classifier Classifier – hierarchical tree of particular objects (e.g. organizational roles, functions, material resources, documents etc), which can have different attributes: type, meaning, comments etc. In the process of building classifier objects become structured into a hierarchy/ tree – they receives relationships of AKO (“A Kind Of”) type.

14. Matrix Matrix (table) – models that define relationships between objects of different classifiers in any combination of the later. Relationships can also have different attributes (directions, type, name, index, meaning).

15. Matrix in ORG-Master interface

16. Business process model as a system of classifiers and matrixes Business-process Warehouse Regulating documents Regulating documents Resources Function1 Function 2 Documents System of classifiers and matrixes Infrastructure Infrastructure Database Functions Org. roles Org. role Org. role = Functions Infrastructure Functions Regulating documents Functions Resources Functions Functions Documents Functions Databases Documents Warehouses Resources

17. Business process model as a system of classifiers and matrixes(Model diagram in ORG-Master) Resources & Products Warehouses Business processes Business processes Functions Infrastructure Documents Databases Org. roles

18. Different interfaces for input and output of information The main specialty of ORG-Master consists in division of business modeling interface from model representation one. EIDEF0 DFD … IDEF0  Pseudographics • Requirement 1 • Functionality and advantages of ORG-Master: • ability to both easily fine-tune text reports, that allow to generate regulating reporting for particular corporate standards, and generate visual diagrams of business processes that support business analysis and understanding • ability to generate multidimensional reports based on matrixes from business model • ability to fine-tune level of abstraction (detail) in reports

19. Centralized Repository All the objects and their relations are stored and represented in one centralized repository. EIDEF0 DFD … IDEF0 ONE change MANY implications • Requirement 2 • Functionality and advantages of ORG-Master: • changes in objects and in their relations made in one place of model are reflected throughout the whole model • changes in the model cause changes in all the reports, tables and diagrams created which include changing objects or relations

20. From business process model to complete enterprise model Resources & Products Warehouses Business processes Business processes Functions Infrastructure Documents Databases Org. roles + Goals Goals and measures + Measures … Business processes … Information systems + Information objects • Requirement 3 • Functionality and advantages of ORG-Master: • ability to create complex business model that reflect different views on the business • possibility to create “individual” objects and models • ability to decompose the whole business model into constituent separate • submodels

21. Practical advantages • Quick modeling and actualization • Easy to learn • Low price

22. Outline • ORG-Master application area • Requirements to business modeling tool for organizational change • Main concepts and advantages of ORG-Master • Application of ORG-Master and practical results

23. Application of ORG-Master and practical results 6-year history of application in the organizational change initiatives. Broad range of ORG-Master clients located in Russia, Ukraine. Size of ORG-Master clients vary from small companies to large holding structures (up to 10000 people). The results of typical ORG-Master application in BPI initiatives include: • Business model which describe functions, organizational roles, goals and measures, functions distribution among organizational roles and description of necessary business processes. • Regulating documents based on business model (job descriptions, procedures etc) • Diagrams of the necessary processes based on business model

24. Thanks. Questions? Dmitry Kudryavtsev – dmitry.ku@gmail.com Lev Grigoriev – glu@inbox.ru Valentina Kislova – valya@big.spb.ru Alexey Zablotsky – support@big.spb.ru www.bigc.ru