1 / 56

Success with Cross-Cultural Presentations: Part II

Success with Cross-Cultural Presentations: Part II. March 29, 2008 Colleen Meyers , Education Specialist, Center for Teaching & Learning University of Minnesota, meyer002@umn.edu. Nice to meet you!. Hun gao xing jian dao ni. 3 1 4 4 4 3 flat rising

sheena
Download Presentation

Success with Cross-Cultural Presentations: Part II

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Success with Cross-Cultural Presentations: Part II March 29, 2008 Colleen Meyers, Education Specialist, Center for Teaching & Learning University of Minnesota, meyer002@umn.edu

  2. Nice to meet you! • Hun gao xing jian dao ni. • 3 1 4 4 4 3 • flat • rising • fall + short rise • fall

  3. Review: Non-verbal Communication Approximately what percent of communication is non-verbal: • A. 7% • B. 38% • C. 55%

  4. A. 7 % B. 38% C. 55% Spoken words Use of voice All non-verbals Review: Non-Verbal Communication

  5. Cross-Cultural Communication

  6. Agenda • Hour 1: Relevance • Hour 2: Handling Questions • Hour 3: Day-to-Day Work Challenges

  7. Part I: Relevance: Assessing and Involving your Audience

  8. Relevance: Objectives Objectives: By the end of this part, participants will be able to: • Identify strategies for assessing audience background and level. • Demonstrate the ability to make an abstract term clear by building in redundancy. • Use correct intonation patterns.

  9. Relevance: Example • You will see a video of “Michael” teaching about “North American English Vowels.” • Watch the video and be prepared to comment on: • What techniques does Michael use to assess his audience’s background and level? • What techniques does he use to make his concept clear to his audience?

  10. Relevance: Example Strategies used to make material relevant: • Asking questions to determine background. • Building in redundancy. • Checking for comprehension.

  11. Relevance: Phrases Phrases for assessing background: • Let me start by asking you a question. • Are you (all) familiar with this chart? • Has anyone seen this before? • How many of you are familiar with X? Please raise your hand.

  12. Relevance: Strategies • Personal/practical example • Analogy or comparison/contrast • Word origin • Visual (picture, model, diagram, chart)

  13. Relevance: Phrases • Phrases for building in redundancy: • Let me give you an example. • I think this example will clarify. • In other words, ….. • In simple terms, this means…. • That is, …. • Here’s a chart to help you understand. • I brought a model to show you what I mean.

  14. Relevance: Phrases • Phrases to check for comprehension: • Does this make sense? • Does everyone follow this? • Any questions about this? • Is this clear? • Before we move on, any questions up to this point?

  15. Relevance: Practice Defining a Term • Work with a partner. Each of you will take turns making a concept or term from your field relevant to the other: • Assess your audience’s background. • Explain the concept. • Make it relevant through an example, analogy, word origin, or other strategy. • Check to make sure the concept is clear.

  16. Relevance: Feedback • Comment on: • Use of questions to assess your level/background • Effectiveness of strategies to make materials relevant to you • Use of comprehension checks. • Suggestions for improvement.

  17. Relevance: Summary Remember: • Use of questions for assessment • Use of voice (volume, emphasis, pausing, and voice variation) to make questions clear. • Use of redundancy to make material relevant. • Check to ensure clarity.

  18. Break

  19. Part 2: Handling Questions

  20. Hour 2: Handling Questions Objectives By the end of this part, participants will be able to: • Identify cultural values for answering questions in the US. • Identify strategies for negotiating meaning & handling questions. • Practice handling questions appropriately

  21. Handling Questions: Cultural Expectations Which of the following visuals best represents what is expected in the US: (Draw on whiteboard.)

  22. Handling Questions: Cultural Differences

  23. Handling Questions: Theory • US cultural expectations: • Answers are direct. • Answers are concise. • Consider audience’s background.

  24. Handling Questions: Theory Compensatory strategies: • R = rephrase/repeat • (H) = hesitate • A = answer • G = go back

  25. Handling Questions: ARAG Observe Amit (Unit 9, chapter 62) • Do you think his answer is clear? Why or why not? • What suggestions would you give him?

  26. Handling Questions: Rephrasing/Repeating • Rationale: • Make sure you get the question. • Make sure others hear. • Thinking time. • Focus the question, if necessary. • Decide when to delay.

  27. Handling Questions: Rephrasing/Repeating • Phrases: • Are you asking…? • I think what you’re asking me is …., right? • So, you want to know…. • Your question is ….. • Let me repeat the question for everyone.

  28. Handling Questions:Hesitating Reasons: • Thinking time • Compensates for language • Builds rapport (names) • Shows respect

  29. Handling Questions: Hesitating • Phrases: • Good/Interesting question! • John’s asking ….. • Let me see. • Let me think. • We…ll. • Hmm. Let me put it this way.

  30. Handling Questions: Answering • Phrases: • Generally speaking, …. • Yes and no. Let me explain. • It depends. • The answer is “yes.” • It’s almost always “true.”

  31. Handling Questions: Going Back • Rationale: • Questioner satisfaction. • Closure. • Indicates next question. • Additional questions.

  32. Handling Questions: Going Back Behaviors to Observe: • Questioner nods • Questioner says, • I see. • OK. • Uh-huh. • Uh-hum.

  33. Handling Questions: Going Back If the questioner seems satisfied, the speaker may say: • Anything else? • Any other questions? • Other questions?

  34. Handling Questions: Going Back If the questioner does not seem satisfied, the speaker should say: • Did I answer your question? • Does that make sense? • Is that what you wanted to know?

  35. Handling Questions: Practice using ARAG • Work in pairs. • Answer each question using R(H)AG. • Listener checks. • Feedback. • Switch roles.

  36. Handling Questions: Delay Tactics • Phrases: • I’m not completely sure. Let me check & email you, OK? • Off the top of my head, I don’t know the exact figures. I’ll look them up & get back to you. • I don’t know the answer. Anyone here know the statistics? • I’m sorry. I’m an engineer—not a manager. • That’s a long, complicated question. Why don’t we talk later? • That’s a complex question. The short answer is ….

  37. Handling Questions: Summary • Don’t answer immediately. • Make sure you truly understand intention of question. • Thinking time. • Delay, if necessary.

  38. Break

  39. Part III Everyday Work Challenges

  40. Work Challenges: Objectives • By the end of this hour, participants will be able to: • Identify strategies for dealing with work challenges (with supervisors, subordinates, and/or peers) • Practice using appropriate language for dealing with these challenges. • Get feedback from peers on the effectiveness of strategies/language.

  41. Brainstorming Challenges • Individually, take a few minutes to write down one or two of the challenges you have faced or might face at work. • Label each challenge as: • w/ a supervisor • w/ a subordinate • w/ a peer

  42. Challenges: Group Work • Based on your type of challenge, get into 3 groups: • Challenges pertaining to subordinates • Challenges pertaining to supervisors • Challenges pertaining to peers

  43. Challenges: Group Work • Now, take 5-10 minutes to discuss strategies for dealing with your group’s challenges. • Then, role-play one of the challenges using 2 (or more) of the group members. • Debrief the role-play by discussing whether the strategy worked and why (or why not).

  44. Challenges: Large Group Debrief • As a large group, each small group will share 1 of their challenges: • What was the challenge? • What strategies did you come up with? • When you role-played, did the strategy work?

  45. Success with Cross-Cultural Presentations • Reflection: • 1) What were 2-3 of the most important concepts or strategies you learned today? • 2) How will you implement them in your work? • 3) What additional questions, if any, do you have? (3 X 5 cards)

  46. Follow Up • Email me at: meyer002@umn.edu • Contact me at: 612-625-3312 • Office: 315 Science Classroom Building, University of Minnesota (Mpls. Campus) • Success with Presentations (DVD + presentation skills materials used in workshop) can be ordered at: • www.eslvideos.com

  47. Thank you! Xie xie!

  48. Haibo’s Tips • Who’s Haibo? • Why am I quoting him?

  49. Tip 1: Humor • Humor matters. I’m sorry if I didn’t pronounce your name correctly because I’m not a native English speaker.

  50. Tip 2: Involvement • Keep the audience involved. The audience was happy to be involved.

More Related