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Finance Enterprise Systems

Information Session. Finance Enterprise Systems. Finance: Finance Business Solutions. Process Management Review. Issue Resolution and Customer Service Improvements. Streamlining ticket handling processes and workflow Providing regular updates to customers and user champions

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Finance Enterprise Systems

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  1. Information Session Finance Enterprise Systems Finance: Finance Business Solutions Process Management Review

  2. Issue Resolution and Customer Service Improvements Streamlining ticket handling processes and workflow Providing regular updates to customers and user champions Assisting user champions to resolve queries Providing targeted training Improving self-help resources Resolving tickets according to priority Management of financial enterprise system changes/enhancements

  3. Identification of Issues

  4. Resolution Process Action By Whom Ticket Raised User Champion Janz Reinecke Triage Performed User Support Solution? Yes Provide Solution Janz Reinecke No Systems Support Solution? Yes George Nikiforos, Sharon Moore Provide Solution No System Change System Solution Architects Maria Perkov Heidi Woolf Melissa Yau Update Knowledge Base Provide Solution

  5. Streamlining Ticket Resolution - Customer Benefits

  6. System Changes/Enhancements - Customer Benefits

  7. Additional Practical Help

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