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Making AKO work with Internet Explorer

Making AKO work with Internet Explorer. Presented by CW3 Michael J. Danberry. I have performed this fix on almost every Internet Explorer browser I’ve worked with and it has worked 99% of the time. Last Revision: 12 August 2010.

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Making AKO work with Internet Explorer

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  1. Making AKO work with Internet Explorer Presented by CW3 Michael J. Danberry I have performed this fix on almost every Internet Explorer browser I’ve worked with and it has worked 99% of the time Last Revision: 12 August 2010

  2. Open Internet ExplorerSelect Tools, make sure AKO is not the open page

  3. Select Internet Options

  4. Check Delete browsing history…and then the Delete button

  5. Click the top 4 check boxes and select Delete

  6. Now Click Settings

  7. Change this number to 8, then hit OK

  8. Select the Security tab, trusted sites checkmark, then Sites button

  9. Make sure nothing ending in .us.army.mil is in the Websites box

  10. Select the Content tab, Certificates button

  11. You should only see 3 or 4 of your certificates in here, if you see more remove the older certificates

  12. Click the Connections tab, LAN settings button, make sure none of the boxes are checked, select OK

  13. Click the Advanced tab, scroll all the way to the bottom, check Empty Temp… and make sure that onlySSL 3.0 & TLS 1.0 are checked

  14. Try logging into AKO now with your CAC • If it still does not work, close the browser again and go to the next slide.

  15. If the above tricks did not work, select Reset at the bottom of Advanced tab, AND what you see on the next page

  16. You may also need to Click each of your certificates and select Remove

  17. You will need to make your certificates available to Windows via ActivClient • Click Tools, Advanced, Make Certificates available to Windows

  18. Try logging into AKO now with your CAC, it should work If all of the previous ideas did not work, please visit: https://militarycac.com/cacdrivers.htm to start troubleshooting your CAC reader Presented by: CW3 Michael J. Danberry chief@militarycac.com https://MilitaryCAC.com Further questions: https://militarycac.com/questions.htm

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