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HORIZONTAL VIOLENCE in the Workplace

HORIZONTAL VIOLENCE in the Workplace. BY Mary Jo Whitacre RN MSN. OBJECTIVES. Define horizontal violence. List forms of horizontal violence Identify the behaviors that are manifestations of horizontal violence Identify the effects of horizontal violence on workers

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HORIZONTAL VIOLENCE in the Workplace

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  1. HORIZONTAL VIOLENCE in the Workplace BY Mary Jo Whitacre RN MSN

  2. OBJECTIVES • Define horizontal violence. • List forms of horizontal violence • Identify the behaviors that are manifestations of horizontal violence • Identify the effects of horizontal violence on workers • Explain strategies for decreasing negative behaviors related to acts of horizontal violence

  3. HORIZONTAL VIOLENCE DEFINED • “Horizontal violence is a harmful behavior, via attitudes, words or other behaviors that are directed to us by another colleague” (Funk, C., 2002) • Conscious or unconscious • Verbal or non verbal • Intentional or non-intentional.

  4. FORMS OF HORIZONTAL VIOLENCE • Bullying-misuse of power or position that undermines a person’s ability or leaves them feeling hurt, frightened, angry, or powerless • Harassment- any conduct based on age, disability, race, religion, sex, language, color, or other status that is unreciprocated or unwanted and effects the dignity of a person • Verbal abuse-can be blatant or subtle and consists of communication through words, tone, or manner that intimidates, threatens, accuses, or disrespects another person

  5. NEGATIVE BEHAVIORS THAT ARE ACTS OF HV • Backstabbing • Gossiping/spreading rumors • Belittling gestures: rolling the eyes, folding the arms, staring straight ahead not looking at the person • Criticism, fault-finding, insults • Ignoring, isolating, giving the silent treatment • Making excessive demands

  6. NEGATIVE BEHAVIORS • Inequitable assignments • Inflammatory angry outbursts, impatience • Insults, ridicule, sarcasm • Intimidation, threats • Withholding information • Blaming

  7. EFFECTS OF HORIZONTAL VIOLENCE • Sleep disorders • Low self-esteem • Low morale • Depression • Absence from work • Leaving the workplace • Feelings of helplessness or powerlessness

  8. EFFECTS OF HV • Mistrust • Anger • Fear • Lawsuits • Physical disorders related to stress • Social disorders-drug abuse, suicide, family problems • Burnout • Post traumatic stress disorders • Institutional costs- including decreased productivity, errors, training

  9. WARNING SIGNS • Decrease or inconsistency in work performance • Deterioration in personal appearance • Argumentative or uncooperative behavior • Difficulty accepting authority or feedback • Personality changes or withdrawal • Increased absenteeism

  10. STRATEGIES FOR DECREASING HV • Socialize with new employees • Be aware of nonverbal communication • Look for warning signs of change in employee performance, attitudes • Role model positive behaviors • Resist the temptation to take part in gossip as the subject will lose respect for you and your relationship may suffer permanent damage

  11. STRATEGIES • If conflict arises, speak directly to the individual: actively engage in conflict resolution • Hold self and others accountable for unacceptable behavior • Seek to clarify situations and validate perceptions • Trust and respect the experience of employees

  12. STRATEGIES • Communicate respectfully, honestly, and openly • Keep confidences • Be willing to help when asked • Establish policies that focus on HV with the goal of zero tolerance • Peer mediation • Morale team • Recognition

  13. BENEFITS OF POSITIVE BEHAVIORS • Retention and recruitment • A work environment where there is trust, collaboration, cohesiveness and respect • Promotion of physiological and psychological health of staff • Employee satisfaction • Customer satisfaction

  14. “HAPPINESS IS NOT THE ABSENCE OF CONFLICT BUT THE ABILITY TO COPE WITH IT.”

  15. What will you start doing differently tomorrow based on what you’ve learned today?

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