July 2010 - June 2014/July 2014 – September 2016

1. New Hampshire’s On-the-Job Training (OJT) National Emergency GrantsOJT NEG/Job Driven NEG July 2010 - June 2014/July 2014 – September 2016

2. Together We Ensure ThatNew Hampshire Works

3. Conversion of RTW to OJT • Trainee must qualify for and enroll as a WIA Participant • OJT Training must fill a skills gap or provide marketable skills to the trainee, which he or she does not already possess • OJT Agreement must be signed BEFORE training begins • Trainee is a FT, benefits eligible employee, covered by the employer Workers’ Compensation, and paid at the same rate as trainees or employees with similar jobs and experience

4. Conversion of RTW to OJT (cont) • Employer’s intention must be to retain trainee upon successful completion of the OJT • Trainee cannot displace any existing employee, or replace anyone who was laid off from similar position within past 6 months

5. RTW/OJT Conversion Benefits Summary

6. OJT NEG Best Practices

7. NH National Emergency Grant

8. NH Job Driven National Emergency Grant

9. Outreach Strategies Targeted Outreach and Marketing • Mailings to UI recipients/exhaustees • Career Reboot Sessions • “Springboard to Employment” Events • OJT Employment Fairs • Job Clubs • Newspaper Outreach & Craigslist Marketing Material for Customer • Letter of Introduction to Employer • OJT Paragraph to insert in Cover Letter

10. OJT NEG Best Practices • OJT Staff with Sales Skills versus Human Service Skills • Facilitated cold calling and proactive employer contacts • Use of Salesforce Employer Database (Launched October 2012 • Maintained and Tracked company contacts and activities • Over 1,100 employer accounts added • Over 3,400 OJT development “activities” completed (i.e. calls, emails, etc.) • Sourced over 1,000 job opportunities • Increased productivity and consistency • Highest producing JPS team since initiative began in July 2010 • High level of customer satisfaction • Created Statewide Jobs Report • Facilitated job lead sharing with all NH Works partners • Built Social Media Presence

11. OJT NEG Best Practices OJT NEG Best Practices Building OJT Specific Reporting in eTEAMS Case Management System • Assisted in tracking OJTs by program • Assisted in identifying NEG eligible dislocated workers • Facilitated performance reporting and outcomes Use of OJT NEG Toolkit Documents • Don’t “reinvent the wheel” • Helped refine messaging

12. OJT NEG Best Practices OJT NEG Best Practices Building OJT Specific Reporting in eTEAMS Case Management System • Assisted in tracking OJTs by program • Assisted in identifying NEG eligible dislocated workers • Facilitated performance reporting and outcomes Use of OJT NEG Toolkit Documents • Don’t “reinvent the wheel” • Helped refine messaging

13. OJT NEG Lessons LearnedChallenges Site Visits: • Time consuming for staff and employers Best Practice: Dedicated staff to conduct visits Simplify Site Visit Form Paperwork: • Federal requirements are still cumbersome for employers and staff – i.e. the Billing Process Best Practice: Streamline Paperwork Process Billing: • Despite best efforts employers submit incorrect invoices and timesheets Best Practice: Samples; Electronic Invoices in development

14. NH OJT National Emergency Grant:Outcomes 6/30/2014

15. NH JD National Emergency Grant:Current Status as of 3/31/2015

16. JD NEG Industry Distributions • Administration/Office (3) • Accounting (1) • Carpentry (1) • Construction (2) • Engineering (1) • Information/Technology (2) • Manufacturing (11) • Medical (1) • Real Estate (1) • Retail (2) • Sales (3) • Service (6)

17. OJT Careers • Solar Sales Manager • CNC Machine Operator • Wealth Management Advisor • Office Administrator/Bookkeeping • Medical Secretary • IT Support Technician • Construction Framer/Carpenter • Business Intelligence Analyst • HR Coordinator • Digital Inbound Marketing Analyst • Project Manager • Insurance Sales Representative • Technical Sales Representative • Purchasing/Procurement Manager • Chief Technology Officer • Director of Logistics • Director of Business Development • IT Manager • Accountant • Mechanical CAD Designer • Customer Service Representative • Warehouse Associate • Network Engineer • General Manager • Social Services Director • Heating Technician & Plumbing • Process Manufacturing Operator • Technical/QC Specialist • Assembler Technician • Automobile Appraiser • Real Estate Appraiser • RF Microwave Design Engineer There is no Typical OJT…

18. Work-Based Learning…ITA, OJT and Apprenticeship • Partnership with Vermont HITEC • Medical Assistants, Virtual Medical Assistants, Pharmacy Technicians, Registration Clerks • Marketing in two states (VT and NH) • Orientation to hundreds, narrowed through selection process • Classroom training, On-the-Job Training, Apprenticeship for 1 year.

19. Employer Quotes “Without a doubt, Return-to-Work and On-the-Job-Training have far exceeded our expectations! The process is very easy to the employer and the experience and knowledge for the employee is invaluable… You are giving these individuals a future! We are looking forward to making further use of your services!!!” Carole Zielinski (Office Manager) Covenant Fire Protection, Inc. “We have been working very closely with NH Works with the Return-to-Work program and the On-The-Job Training program. Our experience thus far has been more than satisfactory. We have enrolled 7 participants through RTW and have retained 6 to flow through to OJT. The programs are simple and easy, designed to “plug & play.” We would like to take this opportunity to extend our appreciation to the NH Works team for having reached out to our organization.” Ray Boissoneau (President) Electropac Co., Inc.

20. White House Event

21. Thank you! Carol Johnson WIA Workforce Development Coordinator Southern NH Services, Inc. 603/647-5480 cjohnson@snhs.org