1 / 8

Case Management

Case Management. Anne Wells Council Champion Steve Flanagan Regional Director. Case Management: The case for change. Internal audit revealed Absence of standards for case management Wide variation in practices across the UK Variable standards of record keeping

spence
Download Presentation

Case Management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Case Management Anne Wells Council Champion Steve Flanagan Regional Director

  2. Case Management: The case for change. Internal audit revealed • Absence of standards for case management • Wide variation in practices across the UK • Variable standards of record keeping • Inadequate systems of casework supervision • Poor systems for file review • Inconsistent and inadequate systems for recording one off advice given to members • Inability to properly audit progress of cases

  3. The Risk; • Potential for missing important limitation dates • Poor performance could be undetected • Delays in case handling • Dissatisfied members and increasing complaints • Inability to properly answer complaints due to poor record keeping. • Damage to reputation • Potential litigation against the RCN for negligent representation

  4. The Remedy • LEAN Review of the Case Management process • Development of explicit and consistent standards for case management across the UK • Development of standard documentation • Development of a new electronic Case Management System • Robust procedures for file review and file audit • Scorecard reports to Executive Team on Key Indicators

  5. Activists: The current situation. • No robust system in place for measuring activists caseloads • Inadequate documentation to enable consistent record keeping relating to cases • No explicit standards for activists to work to • Supervision and support is largely dependent upon the activist engaging • Potential for litigation arising from incorrect advice or inappropriate action • Inability to identify training needs

  6. The Activist Needs: • to have a record of contacts and work done. • to have the time in which to do it. • to have the appropriate tools to do the job. • appropriate and on-going training and development to maintain competence • to have an Audit trail to protect themselves and the organisation in the face of complaints or litigation. • to be valued by the organisation.

  7. The Royal College of Nursing Needs: • to ensure that activists have the right tools for their job. • to ensure accurate, up-to-date information is been given to the membership • to understand activist workloads and report on them • to ensure that activists are properly supported in delivering casework (link to mentorship project) • to tailor training to activist needs • to have an audit Trail

  8. Next Steps Sub Group to be established to consider the role of activists in case management. • Reps from UK Committees • Anne Wells (Council Champion) • Steve Flanagan (Chair) • Staff from RCN Institute Will develop recommendations and report to Steering Group and MRDC

More Related