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Smart Net Total Care

Smart Net Total Care. Partner Smart Talk Series – August 20 th , 2013 Smart Net Total Care 303 Scott Schell – Smart Service Business Development Manager Matt Richardson – Smart Net Total Care Engagement Manager. Cisco Smart Services Smart Net Total Care Review

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Smart Net Total Care

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  1. Smart Net Total Care Partner Smart Talk Series – August 20th, 2013 Smart Net Total Care 303 Scott Schell– Smart Service Business Development Manager Matt Richardson – Smart Net Total Care Engagement Manager

  2. Cisco Smart Services • Smart Net Total Care Review • Smart Net Total Care Use CaseScenarios Agenda

  3. What Makes a Cisco Service “Smart”? …to Provide Services with… …Which Collect …Which Is Analyzedand Compared With Cisco Installed Base & DiagnosticData Automated Software-Enabled Capabilities Cisco’s Deep Knowledge Base Actionable Insight + + CISCO DEEP KNOWLEDGE BASE 6 million annual customer interactions 25 years of networking innovation & leadership 50 million installed devices 90,000+ technical documents

  4. Cisco Smart Net Total Care Service Smart Net Total Care Smart Capabilities Foundational Technical Services Capabilities Alerts(+PSIRTs) Device Diagnostics Installed Base andContract Management Increase operational efficiency and improve risk management through smart services capabilities Technical Assistance(TAC) Online Technical Resources Advance Hardware Replacement SoftwareUpdates

  5. Entitlement issues take too long to resolve Are my Cisco products covered with the right contracts? Tracking serial numbers and contracts manually is costly and error prone With so many alerts - it’s hard to find the ones that apply to me So many products and contracts – it’s hard to manage them all Life cycle planning data is too hard to find and use Smart Net Total Care Installed Base Management – What’s the Problem?

  6. Smart Net Total Care What If…. ….with each customer you could reveal their uncovered Cisco products?  Grow SMARTnet revenue ….you gave each customer an accurate view of their end-of-support Cisco products?  Sell new Cisco products ….you gave the customer on-going up-to-date installed base and contract information?  Faster and more efficient SMARTnet renewals ….you could inform your customer about a published Cisco alert that would preempt network disruption?  PRICELESS!

  7. Smart Net Total Care Transactional to Consultative….“Stickiness Factor” Use SNTC data to build a consultative practice enabling strategic conversations with your customers • Show your customer all changes to their network on a weekly basis, ensure they know what is happening in their environment  Inventory Delta Report • Assure all RMAs and other MACDs are confirmed and SMARTnet adjustments are made  Inventory Delta Report, Contracts Report • Preempt network disruptions by proactively identifying and notifying users of installed devices impacted by Cisco published security alerts and advisories  Alert Delta Report • Develop a migration plan with the customer for EoS/EoL devices, removing the risk of network disruption and allowing timely replacement and accurate budgeting of cost for the customer  Aggregated Report • QBR Support – show your customer the changes in their network, illustrate the risk avoidance from device coverage, alerts, EoL/EoSInventory Report, Inventory Delta Report, Alert Delta Report, Aggregated Report, Contracts Report

  8. Tools & Resources For More Information – internal audience only • Visit the Americas Smart Services WebEx Social page to access webinar recordings, presentations, training, information, and sales tools • Checkout the upcoming Smart Talk Series sessions – 101, 202, and 303 and register here • Contact Scott Schell at scschell@cisco.comfor all Smart Net Total Carequestions, issues, and support

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