Quality Systems Update: Ohio Online Quality Learning Community Dr. John W. Sinn, Professor

1. Quality Systems Update: Ohio Online Quality Learning Community Dr. John W. Sinn, Professor Quality Systems Specialization Technology Systems Department College of Technology, BGSU www.bgsu.edu/colleges/technology/qs ASQ Toledo Section Spring, 2002 Owens Community College

2. Quality Systems Update: Ohio Online Quality Learning Community Dr. John W. Sinn, Professor jwsinn@bgnet.bgsu.edu Quality Systems Specialization ASQ Toledo Section, Spring, 2002 Owens Community College Topics 1. Background, history, context of phase I 2. Recent curriculum changes, three levels 3. Ohio Online Quality Learning Community 4. OOQLC Phase II

3. Background, History, Context of Phase I 1988. Graduate, Master of Industrial Technology 1990. Applied Quality Science in Manufacturing 1991. Center for Quality, Measurement, Automation 1996. Electronic courses via email, disk delivery 1997-98. ASQ Student Branch initiated 1998. QSS Ph.D. at BGSU, with ISU consortium 2001. Online Quality Learning Community, Phase I 2002. Quality Systems undergraduate changes Pending. Quality Systems masters concentration Prototyping. E-portfolios by students, faculty, others Drafted. Lean initiative, currently being proposed

4. Recent QS Changes, Three Levels • Undergraduate Quality Systems Specialization • Quality Engineering • Quality Services • Graduate, Concentration in Quality Systems • Master of Industrial Technology • Manufacturing Specialization • Three Ph.D. QSS courses • ISU consortium • BGSU is lead university, QSS

5. Recent QS Changes, Three Levels • Undergraduate Quality Systems Specialization • Primarily +2 for associate degree holders • AQS to Quality Systems Specialization (QS) • MFG 326, 327, 426, 427 to QS, core knowledge • Course descriptions, titles, prerequisites • Emphases: Quality Engineering, Quality Services • QS minor around core courses • QS 326, 327, 426, 427 electronically delivered

6. Recent QS Changes, Three Levels • QS core knowledge reflects ASQ “body of knowledge” • QS 326: Data-based Improvement • QS 327: Process Documentation Systems • QS 426: Quality Change Services • QS 427: Synchronous Quality Planning • QS minor has core courses plus…… • MFG 112, freshmen or sophomore (or Associates) • STAT 200+, sophomore year (or Associates) • Two MFG, DESN, ECT courses (or Associates)

7. Recent QS Changes, Three Levels • New MIT QS Concentration, pending, core courses • QS 527 Synchronous Quality Planning • Create QS 616 Quality Culture Assessment • QS 626 Data-based Quality Systems • QS 627 ISO/QS Documentation/Productivity Analysis • Retains MIT technical base,Manufacturing Specialization • Shifts to QS identity, titles, prerequisites • Expands to service, non-manufacturing emphasis • Electronic portfolio assessment, outcomes • Seeking others to expand for entire online degree

8. Recent QS Changes, Three Levels • Indiana State UniversityTechnology Management Ph.D. • Initiated in 1998 as consortium of six universities • Consortium has five technical specializations • Quality Systems Specialization is one, QSS • BGSU is lead university for QSS • About 15 students in QSS, two at dissertation phase • BGSU offers three of eight QSS courses • QSS 702 Quality Change Culture • QSS 726 Data-based Improvement • QSS 727 Documentation-based Improvement

9. Ohio Online Quality Learning Community ASQ Student Branch maturing, defining itself • Section, national, education role redefined? • All functions increasingly electronic, seamless • Core values of College, University, integrated • Student positioned for professional certification Primarily non-traditional students • 2+2 relationships increasingly important • Need for increased flexibility, transportability • Portfolio development to assess core knowledge • ISO/QS core knowledge, quality functions, applied www.bgsu.edu/colleges/technology/qs

10. Ohio Online Quality Learning Community What does this mean instructionally? • Applied research projects, engaged practitioners • Technical leadership, individually, collaboratively • Teams, professional cooperation, improvement • Service environment emerging, non-manufacturing Infrastructure for assessment, quality, ready? • Courseware to match QS functions, emerging • Portfolio criteria, systems defined, emerging • Electronic infrastructure, delivery system emerging • Linking with others to provide BS and MS www.bgsu.edu/colleges/technology/qs

11. OOQLC Phase II Phase I has been building infrastructure and relationships. Currently working with several local/regional two year institutions to further define and initiate OOQLC. • Firelands College, BGSU • Lima Technical College • Northwest Community College • Owens Community College • Terre Community College As the concept is defined, this is envisioned to become a larger statewide entity, and perhaps beyond.

12. OOQLC Phase II Objective 1: Quality-related applied research courseware online, ASQ certification oriented, BS degree completion • Done in Blackboard, 100% online, BS completion target • Courseware CD, purchased anywhere through bookstore • Courseware reflects, does quality principles, ASQ • Courseware linked to certification, bodies of knowledge • Courseware facilitates team-based applied research • Courseware facilitates technical projects, improvement • Courseware facilitates service and values orientation

13. OOQLC Phase II Objective 2: Best practices for electronic advisement, portfolio building, assessment and knowledge growth, managed communication and change • Course outcomes reflected in e-portfolios online • Courseware supports and facilitates e-portfolios • Robust advising systems, online, customer friendly • Standard procedures for all functions, to transfer • Quality practices in all work, exemplary, Baldridge • Growing knowledge based on projects, mentoring • Data and documentation for improvement, change

14. OOQLC Phase II Objective 3: ASQ Student Branch activities and functions, engaging ASQ practitioners as mentors • ASQ engages most quality students in section or branch • ASQ has always embraced education • Various professional leadership roles in branch • Students can pursue certification around courseware • Various levels of conferences and section activities • Professional mentoring based on e-portfolio • OOQLC objectives consistent with ASQ values

15. OOQLC Phase II Proposed that all students be provided a PC laptop as key infrastructure, same hard and software, other attributes • Dell Inspiron 8100, about $3K each • MS Word Office Suite, and Adobe Acrobat • Useful life of the PC is three years • Courses conducted in Blackboard, use a portal • Students do associates degree at two year institution • Students all take at least two courses per year • Pay “program fee” of $250 per year toward PC • Annual conference, traditional shifting to electronic

16. OOQLC Phase II Proposed that a conference be held annually at BGSU to showcase “best practices” and knowledge grown • Conference begins traditional, shifting to electronic • Students and mentors present project findings • Provide e-portfolios as documentation for assessment • Courseware enhanced, improved over time • Total systems analyzed and addressed for improvement • Certification potentials assessed, improved • Team-based applied research methods evaluated • Broader marketplace defined, pursued

17. OOQLC Phase II