NORTH EAST RECYCLING FORUM ANNUAL CONFERENCE THURSDAY 29 NOVEMBER 2012 SHAPING WASTE MANAGEMENT

1. NORTH EAST RECYCLING FORUM ANNUAL CONFERENCE THURSDAY 29 NOVEMBER 2012 SHAPING WASTE MANAGEMENT THROUGH AUSTERITY John Skidmore Head of Streetscene Services, East Riding of Yorkshire Council

2. SHAPING WASTE MANAGEMENT THROUGH AUSTERITY • Financial context • National context • Council Prioritisation • Setting the Strategy • Partnership Working • The “Push n Pull” • Service transformation • Communication • Concluding thoughts • Offering a few ideas

3. SHAPING WASTE MANAGEMENT THROUGH AUSTERITY-National Context Radical change in public sector and local government Depth of cuts – what do the last 3 years look like? Council financial planning - the next 4 years to 2017? The Impossible is now possible The Big Society…………lets move on Aligning Priorities to available resources Funding appetite and impact on private sector The £250M – whose got some………for what?

4. But …………there remains opportunities

5. So what is the Government’s approach ? Government themes : Bottom up, not top down Permissive not prescriptive Freeing up national box ticking and accountability No national guidance Localism Act Transparency to residents - £500+ Local communities will be the judge Secretary of State for DCLG…..

6. Corporate Context Council priorities The impossible is now possible Promoting a new mindset Environment Waste and Resources Service baselines Collection / Recycling / HWRS / Treatment / Disposal Quality / Cost / Benchmarking / VFM

7. Strategic Context Strategic options: partnering / outsourcing / mixed economy Determining the Strategy Current provider / shared vision / contract(s) length Opportunity for Joint Strategy / shared services Joint working Market sounding – listen to the market Strategic analysis Approve the Strategy Contract Packaging Integrated / lots / includes collection? market interest / appetite when you come to market Creating opportunity – level playing field Interfaces

8. Partnership Working • No one size fits all • Collaboration • Framework opportunities - flexibility • Local partners • Localism Act • Town & Parish Councils • Voluntary / Community • Income generation opportunities

9. Organisational Risk Appetite Risk – hmmmm not sure Appetite Profile Shared Capped exposure Maximise the upside benefits

10. Waste and Resource Management Waste as a Resource Commodities Value Market Risk Revenue share Putting waste back to work

11. Understanding!!!!!!!! Waste composition How much of what Prevention Strategy Container size? Range of products Marketing Embedding behavioural change

12. Understanding Interventions and measuring outcomes Maximise the upside benefits Re-use opportunities Voluntary and Community sector

13. Waste Industry Recycling………..commodity values Last 10 years Collection Arrangements – frequency – by 2020! “Chicken Tikka” Local solutions Designing collection systems: quality Co-mingled or source segregated Judicial Review Embedding behavioural change Perception or the facts !

14. East Riding of Yorkshire Council Reduction of green landfill bin waste year on year 120000 Tonnes of Waste 110000 100000 90000 tonnes 80000 70000 60000 50000 40000 30000 20000 10000 0 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12

15. East Riding of Yorkshire CouncilRecycling performance

16. Recycling performance in the East Riding

17. Transformational Service Redesign

18. Re-thinking Services ! Statutory v Discretionary Move from service provider to enabler Outsourcing Increased areas for charging Suppliers engaged to deliver savings Sharing of services Less silos More staff flexibility Frontline empowered Health and safety culture

19. Service Transformation • Service re-design • Re-thinking processes • Corporate working across the Organisation • Culture • Transforming the front line • Training and skills • Taking advantage of social media • Channel shift • Moving towards personalised self-service • Managing expectations

20. Service Transformation • Working with strategic partners • Fleet / Maintenance / Stores / Fuel / Technology providers • Tracking technology • Customer contact and targeting nearest resource • Integrated mapping technology • Vehicle utilisation • Fuel management • Improving vehicle compliance • Safety devices – cameras / hazard alert

21. Asset Rationalisation Public partners facilities – Police / Ambulance Corporate not service Minimum space – open plan Consolidate – HWRS / Depots / Vehicles Sweat the Asset

22. Communication • Real customer engagement • Internet • Social media • Texting • Twitter • The role of town and parish councils • Other staff – CPE staff • Building community capacity

23. Where to Next Its not going to be easy Radical thinking Innovation and new solutions Tough times are here for ……. Partnership working provides opportunities Service transformation is the new game in town Leadership and re-thinking services present opportunities to redesign service delivery

24. And Finally ……….. We will get through the challenge Look back to leap forward Standing still is going backwards Think through risk Enjoy the ride!!!!!!! If nothing works get a job as a banker!!!!!!!!!!!!