Water Services Training Group 17 th Annual Conference Creating a new Irish Water Industry

1. Water Services Training Group 17th Annual Conference Creating a new Irish Water Industry INEC, Killarney, 5th September 2013 1

2. Creating a new Irish Water Industry Presentation Title Michael Quinn Change Manager CCMA Water Services Transition Office

3. Service Level AgreementLA Perspective LA concerns How are these being addressed Changes for LA Water Services Preparation for Day 1 Opportunities

4. LA Concerns • Full Cost Recovery • LA can’t afford to subsidise Water Services • Ensure that all costs incurred are recovered from IW • Loss of efficiency in support services as a result of activities migrating to IW • Limited Resources available for Water Services • 23% reduction in LA staff over the past four years • Under resourcing of some LA activities • No capacity in LAs to take on additional work • Further loss of resources as key staff move to IW

5. LA Concerns • Capacity of LAs to implement the scale of change • Many other demands on LAs including • Introduction of Shared Services • Putting People First • Restrictions on replacing staff • Alignment with the Forward Planning process • IW’s capital program should align with the needs of • National Spatial Strategy • Regional Planning Guidelines • County and Local Development Plans • Loss of control over infrastructure investment to facilitate economic development

6. How are these being Addressed • The Annual Service Plan will identify • All staff involved in the provision of Water Services • Activities which are not being done or where they are being done below the standard required • Additional activities required by Irish Water • Infrastructural performances issues • Headcount and budget impact of new initiatives • Definition in the SLA of all Reasonable Incurred Inputs • The SLA has a dispute resolution process

7. How are these being Addressed • Change Management Proposal • Pilot Impact Assessment in 8 LAs • Joint IW/LA Program Management structure • Local Steering Committee in each LA • Change Management Team with 4 full-time resources • IW will fund 2 resources under the SLA to support the change management process until 2017 • IW will also provide a change manager and a LA secondee until March 2014

8. How are these being Addressed • Memorandum of Understanding (MoUs) to be developed on Forward Planning • MoUs will also be developed to cover • Flood Management • River Basin District Management • Major Emergency Management • Submission made to the DECLG to include the alignment of IWs Capital Plan with the Forward Planning Process in the Water Services Legislation

9. Changes to Expect on Day 1 EPA and HSE will liaise with IW as the Water Utility EPA reporting to be done through IW All incidents will be reported to IW Changes in responsibility for H&S Caretaking, network maintenance and leak repair to continue as normal Media management will be the responsibility of IW LAs will have to invoice IW for the costs of providing services IW will be responsible for managing the Capital Program Budget management will be with IW not within the LA

10. Changes to Expect on Day 1 It is proposed that • All customer contact will be through the IW Call Centre • LAs will use Maximo to receive and resolve customer issues • Procurement of a number of Product Categories will be through IW’s System. These include • Chemicals • Energy • Sludge Management • Plant Hire • Pipes & Civil Works • LAs will process Non Domestic meter readings and IW will issues the Bill

11. Preparation for Day 1 • Protocols have been developed by LAs and IW • An impact Assessment of the protocols with 8 LAs • Document the level of impact on staff in LAs • Scope the level of resources required to implement the changes required • Develop an implementation plan for LAs for 1/1/14 • Training requirements and schedules • System roll-out plan • Communications plan • Support documentation

12. Preparation for Day 1 • Align the LA cost structure to Water Supply Zone and Agglomeration • Work related to transfer of assets and liabilities • Preparation of Annual Service Plan and Budget • Valuation of rateable water services assets • The scale of change must match the capacity LAs to implement the changes

13. Opportunities • Service Performance Improvements • Workflow Management system • Customer Contact Management System • Improvements in GIS and Network Management Systems • Targeted funding of infrastructure improvements • Shared Services opportunities • GIS • Laboratories • Training Centres • Procurement