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Chapter 19

Chapter 19. Systems Implementation. How to acquire?. RFP standardized request for proposal quantify firms wants and needs saves time simplifies decision-making reduces errors avoids disagreements. Outsourcing. Potential cost savings Advantage - use systems professionals

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Chapter 19

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  1. Chapter 19 Systems Implementation

  2. How to acquire? • RFP • standardized request for proposal • quantify firms wants and needs • saves time • simplifies decision-making • reduces errors • avoids disagreements

  3. Outsourcing • Potential cost savings • Advantage - use systems professionals • IBM / EDS example • Disadvantage - lack of industry knowledge • Blue Cross example

  4. Before Acceptance • Development Documentation • system explanation • system flowcharts • essentially copies of each I/O screen • Operations Documentation • file/DB relationships and access • security • User Documentation • procedures and training manuals • Your focus - pick one

  5. Testing the System • Walk-through • early in design and throughout the process • Processing test transactions • mistakes - remove the test data Goretex/D&T • Acceptance test • real data, real users • add a significant time period for testing • include FYI and all reporting cycles

  6. Conversion Processes • Direct conversion • be very, very careful to thoroughly test first • Parallel conversion • operate old and new simultaneous • cost/benefit questions, but still my favorite • Phase-in of modules • Pilot conversion • okay with diverse business units

  7. Project Completion • Post-Implementation Review • time enough for all problems to be resolved • Team member refusal to respond example

  8. Again, this text has numerous good sample surveys and questionnaires to guide you.

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