1 / 24

Welcome to Wiltshire Council

Welcome to Wiltshire Council. Our business. Services: high quality, low cost, customer - focused Governance: local, open, honest decision making, Partnership: work with other public bodies, voluntary and private sectors to support Wiltshire’s communities. What we do. What we do (1).

tambre
Download Presentation

Welcome to Wiltshire Council

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Welcome to Wiltshire Council

  2. Our business • Services: high quality, low cost, customer - focused • Governance: local, open, honest decision making, • Partnership: work with other public bodies, voluntary and private sectors to support Wiltshire’s communities

  3. What we do

  4. What we do (1) • Wiltshire Council serves a population of around 456,000 people • It has a budget of £833 million or just over £1,800 per resident • The county has more than 190,000 households, that’s around 40,000 bins a day to empty! • We maintain 2,727 miles (4,390 kilometres) of road

  5. What we do (2) • We manage more than 43,000 street lights and illuminated signs • There are 23 leisure centres in Wiltshire, 31 local libraries and 237 schools • There are 190,000 homes in Wiltshire of which 28,000 are council or housing association homes to rent • We collect more than 226,000 tones of household waste every year – 36.67% is recycled

  6. What we do (3) We have one number where all customer queries can be dealt with 0300 456 0100

  7. How good are we? • Culture of inspection • by external organisations such as the Audit Commission, CQC, OFSTED • Comprehensive Area Assessment (CAA) • performance indicators reported to central Government • Local Area Agreement (LAA)

  8. What do local people say? 87% are satisfied with their local area as a place to live Less than 50% satisfied with council services Need to improve; Roads and pavement repairs Activities for teenagers Affordable decent housing Traffic congestion and public transport Shopping facilities DCLG’s Place Survey Autumn 2008

  9. How we are organised (1) • Resources • Children & education • Community services • Transport, environment & Leisure • Economic Development, Planning & Housing • Joint Director for Public Health

  10. How we are organised (2) Number of staff: Schools 5,451 Non-schools 4,648 Number of properties / locations 1000 / 600 Gross revenue budget £833 million Children & Education £364m Community Services £152m Transport, Environment & Leisure £117m Economic Development, Planning & Housing £ 27m Resources £173m Gross capital budget (9/10 to 11/12) £295 million

  11. How We Work • Five hundred plus services delivered using a mix of: • direct service provision • outsourced private-sector contracts • public-sector partnerships • voluntary sector provision via council grants • Direct labour costs - £150 million • Procurement & commissioning spend - £325 million • Spent with the private, public & voluntary sector • With partners in the Local Strategic Partnership • Delivering the Local Agreement for Wiltshire

  12. What challenges do we face?

  13. Wiltshire County Council - Numbers of Residents aged 85+

  14. Source: Census 1991 and 2001, ONS

  15. Wiltshire County Council - Disposal of Municipal Waste, 2000-2020

  16. Department of Resources (DOR) Carlton Brand – Corporate Director, Resources

  17. The team – functions & programmes • Functions (20%): • Finance (s151) • Revenues & Benefits • Performance • Legal (Monitoring off.) • Democratic (Exec., Scrutiny) • ICT • Procurement • HR & OD • Shared services • Customer care • Business transformation • Registration/coroner • Projects & Programmes (80%): • Unitary council 1.4.09 • Area Boards • £18m annual savings • Shared services 1.4.09 • SAP implementation 1.4.09 • £10m annual savings • Customer access • Organisation Development • People Development • Systems thinking (lean) • Cost reduction, efficiency • Procurement reform

  18. Teams, Budget & People • 40+ service teams • 650 Full Time Equivalents (FTEs); 800 people • £173m gross • Revenues & benefits £98m • Finance (incl. capital financing) £43m • ICT £15m • Legal & Democratic £6.5m • Shared services & Customer £5.6m • HR £4m • Performance £0.5m • Business transformation £0.3m

  19. Achievements • Going Well: • One council integration (esp. customer) • Cost reduction of £3.5m last 2 years (-7%) • Performance up – CPA Use of Resources score 3 • BMP/SAP – on target (delivery and benefits) • Shared services (delivery and benefits) • Lean / systems thinking; 12+ services • Aligned values, culture to corporate vision • ICT projects • More work required: • ICT - customer satisfaction • HR - customer satisfaction • Procurement reform - speed • Efficiency & cost reduction – size & speed, corporate approach

  20. Summary: DOR Service Priorities • Increasing the value we provide to citizens and customers in • Wiltshire by improving service performance whilst reducing their • costs… • Value = Performance • Cost • Priorities (in the Market Place tonight): • lean / Systems Thinking – performance improvement • BMP / SAP + shared services – exploit our investment • procurement reform – major cost reduction

  21. Discussion, Q&A

More Related