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Managing Difficult People

Managing Difficult People. Triya Chakraborty. Agenda. Introduction Project Life Cycle Project Metrics Success Factors Difficult People Soft Skills Project Processes. Project Life Cycle. Concept Planning Execution Closure. Metrics for Project Success. Deliverables Dollars Dates

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Managing Difficult People

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  1. Managing Difficult People Triya Chakraborty

  2. Agenda • Introduction • Project Life Cycle • Project Metrics • Success Factors • Difficult People • Soft Skills • Project Processes

  3. Project Life Cycle • Concept • Planning • Execution • Closure

  4. Metrics for Project Success • Deliverables • Dollars • Dates • Decisions & Deviations • Deployment • Documentation

  5. Success Factors • Prioritization • Ownership • Clarity • Commitment • Capability • Control • Communications • Roles & Responsibilities • Escalation

  6. Difficult People • Roles - Stakeholders, Team members, Vendors, Users • Levels - Senior Managers, Developers, Admin, Peers • Degrees of Difficulty

  7. Dealing with Difficult People - Soft Skills • Don’t make it personal • Don’t take it personally • Don’t try to ‘fix’ the person • Don’t assign blame • Refrain from ‘he said she said’ • Listen • Manage ‘people’ • Manage yourself

  8. Dealing with Difficult People - Soft Skills cont’d • Create ad hoc informal Teams • Timeliness • Tact • Thoroughness • Target your audience • Don’t make assumptions

  9. Dealing with Difficult People - Using Project Processes • Communications • Commitment • Document • Use the Power of Metrics • Use Power of Processes • Use Power of Project Control

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