1 / 13

Resolute Financial Metrics Monitoring Process

Resolute Financial Metrics Monitoring Process. September 11, 2014. Introductions. Jessica Janota – OCHIN Revenue Cycle Technical Lead Melinda Boyum – Epic Customer Finance. AR Metrics Monitoring Process. Work with you to monitor key A/R metrics using a standard graph package reporting tool

temira
Download Presentation

Resolute Financial Metrics Monitoring Process

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Resolute Financial Metrics Monitoring Process September 11, 2014

  2. Introductions Jessica Janota – OCHIN Revenue Cycle Technical Lead Melinda Boyum – Epic Customer Finance

  3. AR Metrics Monitoring Process Work with you to monitor key A/R metrics using a standard graph package reporting tool Analyze data and identify trends Allows you the ability to benchmark against other OCHIN customers

  4. History of the Metrics Monitoring Process • Program started in 2003 • Supplement to Epic application & Clarity reports • Standard process used for all new Epic customers

  5. Purpose of the Metrics Monitoring Process • Communication between Billing Operations and OCHIN • Identify areas that need attention • Monitor progress toward target A/R metrics • Tool that facilitates in the process

  6. Establish Target Metrics • Suggested target metric sources • Pre-defined A/R goals per organization • Legacy data (pre-OCHIN Epic) • MGMA standards • OCHIN membership avgs. • Key metrics for comparison • Days in AR • % Denials • % of AR over 90 days

  7. Financial Monitoring Process Establish Target Metrics Regular Review of Graph Package Identify Issues & Opportunities

  8. Features of the Graph Package • A tool used to monitor the high-level financial/AR metrics • Compares against baselines and/or targets • Trends all areas of the revenue cycle

  9. Graph Package Demo

  10. A/R Metric Monitoring - Keys to Success • Executive Involvement • Establish Ownership & Accountability • Focus on best practices • Strong Site Specialist & Billing Manager training • Establish accurate baselines or targets • Measure, Monitor & Act • Define an escalation path & communication channel for issues • Internal • OCHIN

  11. Ongoing Maintenance Readily available with minimal setup and weekly upkeep Comprehensive A/R reporting tool to assist in identifying key areas for improvement – workflow and/or configuration Use during recurring Revenue Cycle meetings with OCHIN account owner Provides an apples-to-apples comparison of your organization to others on OCHIN Epic

  12. Next Steps • Contact your OCHIN representative for further details and implementation: • Installing Members – Project Manager • Maintenance Members – Billing/Claims Account Owner • Begin weekly process to build Rev Man each week • Identify owner at your site • Establish targets • Develop process for regular review and determine distribution lists for process follow-up

  13. Questions?

More Related