270 likes | 391 Views
Higher Administration. Information Technology for Management Outcome 1 Past Paper Questions. What is Information?. 2010 Q3b – 8 marks. Discuss the information required to make effective decisions. Sources of Information. 2013 Q2c – 8 marks.
E N D
Higher Administration Information Technology for Management Outcome 1 Past Paper Questions
2010 Q3b – 8 marks Discuss the information required to make effective decisions.
2013 Q2c – 8 marks Discuss the advantages and disadvantages of using the Internet as a source of business information.
2010 Q5c – 8 marks Discuss the use of the Internet as a source of business information.
2009 Q3d – 4 marks Compare web-based and paper-based sources of information in the organisation of a business trip.
2009 Q5d – 4 marks Compare the use of a database and a spreadsheet for storing and analysing information.
2006 CS Q2 – 6 marks Describe and justify 2 methods of market research to ensure that an organisation is meeting customer expectations.
SQP Q3b – 6 marks An organisation gathers customer information from its e-commerce site. Describe the benefits of gathering information from this source.
2013 Q5c – 8 marks Discuss the strengths and weaknesses of primary and secondary information.
2012 Q3d – 2 marks Justify the need for both qualitative and quantitative information.
2011 Q5a – 4 marks Primary information is gathered first-hand by an organisation. Outline strengths and weaknesses of this type of information.
2011 Q5b – 4 marks Describe 2 ways in which quantitative information can be presented.
2008 Q4b – 6 marks Describe 3 types of information used by an organisationwhen making decisions.
2006 Q2a – 4 marks Outline 4 features of good information.
2006 Q2b – 6 marks Discuss the need for collecting both qualitative and quantitative information when analysing customer satisfaction.
2012 Q4b – 3 marks Justify the decision to introduce an e-commerce facility.
2011 Q1a – 4 marks A company has made the decision to set up an e-commerce facility on their website. Outline the operational decisions which will now have to be made.
2010 Q3a – 3 marks Outline 3 features of an operational decision.
2008 Q4a – 4 marks Describe 2 long-term implications to the organisation of using poor quality information.
2007 CS Q3 – 2 marks Following the huge investment in on-line banking it has been found that 73% of existing customers are unwilling to use the service. The decision has been taken to invest in hardware and software to ensure security of data. State which level of decision-making this refers to and justify your answer.
2007 Q2c – 4 marks (2/2) • Identify one example of both quantitative and qualitative information gathered in order to improve customer services. • Justify the need for both quantitative and qualitative information.
Higher Administration Information Technology for Management Outcome 1 Past Paper Questions