THE MIND IN TALK: The Processes of Emotion

1. 3112: COMMUNICATION IN ORGANIZATIONS THE MIND IN TALK:The Processes of Emotion Lecture 3c

2. THE EMOTIONAL INFERENCE LADDER

3. The Perception Process SELECT ORGANIZE Your cognition kicks in. You name it INTERPRET AND EVALUATE IT EMOTIONALLY Perception, Cognition, Emotion

4. YOU PERCEIVE IT SELECT ORGANIZE INTERPRET AND EVALUATE IT EMOTIONALLY SOMETIMES WE SKIP A STEP

5. THE AMYGDALA HIJACK QUICK! STRONG! INAPPROPRIATE BEHAVIOR!

6. EMOTIONAL EXPRESSION AND EMOTIONAL BEHAVIOURS • EMOTIONS: FEELINGS YOU HAVE • EMOTIONAL EXPRESSION: • WAY YOU CHOSE TO COMMUNICATE • EMOTIONAL BEHAVIOUR: • WAY YOU ACT ON THE BASIS OF EMOTIONS

7. COMMUNICATING EMOTIONS THROUGH BODY LANGUAGE • THEORISTS DO NOT AGREE ON WHETHER WE CAN CHOOSETHE EMOTIONS WE FEEL • NOTICE WE MOSTLY SAID THEY COME OUT OF THE NON-THINKING BRAIN • BUT WE ARE IN CONTROL OF THE WAY WE EXPRESS EMOTIONS THAT IS, WE CAN GET THE NEOCORTEX INVOLVED AND SLOW THE PROCESS DOWN

8. REQUIRES EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE • EMOTIONAL SELF-AWARENESS • EMPATHY: AWARENESS OF OTHERS’ EMOTIONS • EMOTIONAL SELF-REGULATION • INNER TALK ABOUT OUR OWN EMOTIONS • SELF-SOOTHING • SELF-MANAGED TALK • STAYING DOWN YOUR INFERENCE LADER • SPEAKING CALMLY

9. EFFECTIVE EXPRESSION OF EMOTIONS • ACCURATE DESCRIPTION • IDENTIFY REASONS FOR YOUR FEELINGS • ANCHOR IN THE PRESENT • AVOID ALLNESS STATEMENTS • OWN YOUR FEELINGS • USE “I”-MESSAGES, NOT “YOU”- MESSAGES • SAY WHAT YOU WANT LISTENER TO DO