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Consolidation Committee Briefing Orange County Utilities Department August 23, 2005

Consolidation Committee Briefing Orange County Utilities Department August 23, 2005. Orange County Utilities Department. Water Water Reclamation Solid Waste Engineering Construction Customer Service Fiscal & Administrative Support. ORGANIZATION CHART.

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Consolidation Committee Briefing Orange County Utilities Department August 23, 2005

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  1. Consolidation Committee BriefingOrange County Utilities Department August 23, 2005

  2. Orange County Utilities Department Water Water Reclamation Solid Waste Engineering Construction Customer Service Fiscal & Administrative Support

  3. ORGANIZATION CHART

  4. Water and Wastewater Utilities - Summary • Over 158,000 water and wastewater customers • FY2004 O & M Budget - $ 89.4M • Annual CIP Budget - $70M to $100M • Annual growth past two years – 8,000 new connections per year

  5. Water Reclamation Division

  6. History • 1957: Martin Plant purchased (SWRF) • 1972-1980: Purchased 47 systems • 1979: EPA and DEP consent orders • 1983: Building moratorium • 1984: Constructed EWRF • 1987: Conserv II completed • 1987: Constructed NWRF • 2000: Reclaimed water rates initiated • 2004: SWRF expanded to 43 mgd

  7. Wastewater Treatment • Three (3) regional water reclamation facilities • 18.5 billion gallons treated annually • Average daily flow = 51 mgd • 100% reuse of effluent

  8. South Water Reclamation Facility • Permitted to treat 43 mgd • Reclaimed water to: • Conserv II • Commercial and residential irrigation • RIBs

  9. Eastern Water Reclamation Facility • Permitted to treat 19 MGD • Reclaimed water to: • Industrial cooling • RIBs • Wetlands

  10. Northwest Water Reclamation Facility • Permitted to treat 7.5 MGD • Reclaimed water to: • RIBs • Lake augmentation

  11. Wastewater Collections • 1,069 miles of gravity main • 509 miles of force main • Asset management • 121,600 connections

  12. Wastewater Pumping • 645 wastewater pump stations • 31 odor control systems • 40 stationary emergency generators • 27 portable emergency generators

  13. Environmental Compliance • Industrial Pretreatment Program • Surcharge Program • Oil and Grease Prevention Program

  14. Reclaimed Water Program

  15. Residential & Commercial Irrigation • 248 miles of reclaimed water mains • 91 commercial reclaimed water customers • 2,200 residential reclaimed water customers

  16. Water Conserv II • Jointly owned by the City of Orlando and Orange County • Largest agricultural water reuse project in the world • First reuse program in Florida permitted to irrigate crops intended for human consumption

  17. Water Division

  18. History • Water utility since 1973 • Operated and maintained over 100 facilities during the 70’s • During the 80’s and 90’s facilities were upgraded, consolidated and interconnected for more reliable service

  19. History • Today • Two (2) regional water treatment facilities • Eleven (11) smaller facilities • 121,200 customers

  20. Water Production • Thirteen (13) treatment facilities • Produced more than 20 billion gallons of water in 2004 • Purchased water through interconnections with other utilities

  21. Water Distribution • 1,652 miles of water transmission and distribution mains • Over 121,200 potable water connections • Connection Growth • Average 8,000 per year over past two years

  22. Laboratory Overview • Full service lab performing over 250,000 analyses/year • Certified by DOH and EPA for >1,000 parameters • Provide analytical services to other utilities

  23. Water Quality • Maintain compliance monitoring for our drinking water systems • Assess emerging issues in anticipation of future water supply needs and regulations • Cross-Connection Program that monitors 5,200 commercial and 32,000 residential backflow devices

  24. Water Conservation • Educational programs • Blue Thumb Jr. Detective • Florida Friendly Landscaping Workshops • Mobile Irrigation Lab Audits • Water Watch Program

  25. Water Supply Challenges • Water demands expected to double by 2025 • Limited groundwater resource • 13 municipalities • 19 water suppliers • Two water management districts • SJRWMD and SFWMD

  26. Water SupplyApproach • Maximize use of groundwater for potable use • Maximize beneficial use of reclaimed water for irrigation an recharge • Expand and enforce water conservation • Develop alternate water supplies • Integrated Water Resource Project

  27. Water Supply • Regional partnerships • Partnership with City of Cocoa, Toho Authority and RCID • St. Johns River/Taylor Creek Reservoir Project w/ five partners • Other municipalities

  28. Engineering Division

  29. Planning, GIS and Development Review • Utilities planning • Computer hydraulic modeling • Mapping of utilities infrastructure • Development Review • Subdivision plans • Commercial development • Capital Charges • Manual of Standards and Specifications

  30. Capital Improvement Program • 375 projects over the next 5 years • 5 Year Budget • Water $148.6 Million • Wastewater $248.8 Million • Support projects$ 36.1 Million • Total$433.5 Million • Average per year $ 87 Million

  31. Capital Improvement Program Program Management • Programs • Integrated Water Resources (IWRP) • Water Distribution Rehab • Wastewater Collection Rehab • Resource Management • Consultant Contracts • Project Managers

  32. Capital Improvement Program Water • Water supply issues • Consumptive Use Permitting (CUP) • Water supply and treatment • Eastern Regional WSF Expansion • Southern Regional WSF • CR 535 WSF • Water system improvements

  33. Capital Improvement Program Water Reclamation • Wastewater treatment • Collection systems • Pumping stations • Reclaimed water supply • Biosolids treatment and reuse

  34. Capital Improvement ProgramTransportation RelatedandSpecial Projects • Road construction utility improvements • FDOT • Municipalities • Orange County Public Works • Expressway Authority • Special projects • Administration Building

  35. Construction Division

  36. Construction Division • Capital Improvements Program • Constructibility review • Construction observation • Start-up • Close-out • Development • Inspection • Project acceptance

  37. Customer Service Division

  38. Development Capital charges Transfers and refunds Service availability Customer Accounts New account set up Customer research and adjustments Deposit management Customer Service DivisionDevelopment and Customer Accounts

  39. Meter Reading 142,000 meters per month 450 meters per reader per day Field Representatives 3,500 meter turn ons and offs each month 1,500 disconnects and restores each month Billing Analysts Field customer service 200 water audits monthly Customer Service DivisionField Services

  40. Call Center 24,000 calls monthly Billing and Payments Delinquent Accounts Dispatch 24 Hours 3,000 calls monthly Customer Service Division

  41. Customer Service DivisionTechnical • Project team for the Customer Information System (CIS) • Support current systems including: • Interactive Voice Response • Itron Meter Reading • Bank lockbox files • Credit card validation software • Addressing • Mandatory Refuse and Environmental Billing files

  42. Utilities Fiscal & Administrative Support Division

  43. Financial Management • Financial planning, analysis and reporting • Revenue projections • Coordination of annual budget submissions • Rate studies • Capital financing and acquisition efforts

  44. Accounting • Services in support of all Utilities billing systems • Performs monthly reconciliation of subsidiary ledgers to supporting documentation • Audits transactions • Prepares, analyzes and reports financial and statistical information

  45. Information Technologies • Supports Department’s technology requirements • Coordinates development and operation of new programs and systems • Supports and maintains Department’s LAN / WAN for over 300 users

  46. Support Operations • Warehouse operations • Procurement services • Facilities management – Presidents Drive

  47. Administrative Services

  48. Human Resources • Recruitment • Retention • Compensation • Training • Employee relations

  49. Safety Administration • Administers Utilities safety programs and initiatives • Coordinates safety training and emergency management efforts • Performs safety inspections

  50. Utilities Finances

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