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Thank you for listening. Any questions?. Lorem Ipsum. Lorem ipsum dolor sit amet , consectetur adipiscing elit . Sed facilisis pharetra leo , interdum tempus nulla ornare sit amet . Pellentesque nulla ligula , consequat id tincidunt sit amet , dictum venenatis nisl.

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  1. Thank you for listening Any questions?

  2. LoremIpsum • Loremipsumdolor sit amet, consecteturadipiscingelit. • Sedfacilisispharetraleo, interdum tempus nullaornare sit amet. • Pellentesquenullaligula, consequat id tinciduntsitamet, dictumvenenatisnisl.

  3. Lorem ipsum dolor sit amet • consecteturadipiscingelit • Sedfacilisispharetraleo • Pellentesquenullaligula • Nullam lacus ligula • Sedfacilisispharetraleo Dolor sit amet

  4. Cultural shiftFocus changedOwnership at local level

  5. What have we done? • Refurbished GP waiting room • Provided more blankets • Stopped vacuuming • Increased staffing

  6. Where are we now? • CQUIN • National inpatient survey • Feedback from patients

  7. Organisationally

  8. Kathryn Halford Associate Director of Nursing Walsall Healthcare NHS trust

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