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Economic Imperatives Device & Application Flexibility Agile & Innovative

Consumerization of IT Customer & Consumer Choice Mobile Computing Paradigm. EVOLVING THE ENTERPRISE. Cloud Computing Speed of Evolution Connectivity. Economic Imperatives Device & Application Flexibility Agile & Innovative. Just Imagine, Embrace Change & Creativity.

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Economic Imperatives Device & Application Flexibility Agile & Innovative

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  1. Consumerization of IT Customer & Consumer Choice Mobile Computing Paradigm EVOLVING THE ENTERPRISE Cloud Computing Speed of Evolution Connectivity Economic Imperatives Device & Application Flexibility Agile & Innovative

  2. Just Imagine, Embrace Change & Creativity

  3. Rapid Evolution & Consumerization of ITConnectivity + Choice + Cloud Services = Agility, Flexibility & Innovative Organizations

  4. FROM TO Challenges Communication’s Cross-Company Teamwork is Slow and Unproductive Decisions Accelerated by Anywhere / Anytime Collaboration People Define the Collaboration Experience, Not the Technology Documents, Devices and Networks Rule Communication is Complex & Disjointed Interoperability &Touch-2-Communicate Capabilities.

  5. Avaya Innovation Enables Businesses to Excel by Making Collaboration Intuitive, Relevant and Spontaneous Loyalty NOT, Lock-In Wrap & Embrace, evolve at YOUR pace; NOT Rip and Replace © 2011 Avaya Inc. All rights reserved.

  6. Businesses Worldwide Rely on Avaya Top 10Hotel Groups More Than 5,500Healthcare Institutions 16,000Retail Sites Top 20 Airlines Nearly 5,000 Educational Institutions Government Agencies in more than 25 Countries Every Fortune 100 Manufacturing Company 70% of the Largest Banks

  7. © 2010 Avaya Inc. All rights reserved. Gartner Magic Quadrant Corporate Telephony 2010 Avaya Avaya Unified Communications 2010 Avaya

  8. Recent Industry Highlights #1 MARKET SHARE Unified Communications1, Contact Center2, Enterprise Messaging3, Audio Conferencing4Voice Maintenance Services5and SMB • Positioned in Leaders Quadrant in Gartner Magic Quadrants for Corporate Telephony, 2010(1); UC, 2010(2) and CC Infrastructure Worldwide, 2010(3) • Only Vendor with a Positive Rating in both of Gartner’s SME Market Scope Reports (NA & W. Europe) J.D. Power Associates Certification For 3 years in a row, Avaya has been recognized by J.D. Power and Associates for “Providing An Outstanding Customer Experience” CRN Tech Innovator award 2010 for IP Office (11/2010) 2011 “World's Most Ethical Companies” for the 5th Year (1) Gartner Magic Quadrant for Corporate Telephony, Steve Blood et al, Aug. 2010 (2) Gartner Magic Quadrant for Unified Communications, Bern Elliot et al, July 2010 (3) Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, Drew Kraus et al, Feb. 2010 Hall of Fame Award Recognition for Lifetime Achievement for Outstanding Service Excellence in Service Operations Awards Awarded for exceptional processes and support delivery • Best Customer Commitment • Best Knowledge Management Practices • Best Service Delivery Optimization J.D. Power and Associates 2010 Certified Technology Service & Support ProgramSM, developed in conjunction with Technology Services Industry Associates (TSIA). For more information, visit www.jdpower.com or www.tsia.com

  9. Canadian Customers

  10. Evolving the Business Communication Experience Collaboration at the User’s Fingertips OPEN and Interactive Next Generation SIP Architecture Context Aware Communications Intuitive and Adaptive Across All Networks, Devices Lower TCO & ROI

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