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You Never Get a Second Chance to Make a Positive First Impression

You Never Get a Second Chance to Make a Positive First Impression. Purpose of Orientation?. Reduce Startup Cost Reduce Anxiety Reduce Employee Turnover Save Time for Supervisor Develop realistic job expectations, positive attitude and job satisfaction . It’s ALL ABOUT THEM!.

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You Never Get a Second Chance to Make a Positive First Impression

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  1. You Never Get a Second Chance to Make a Positive First Impression

  2. Purpose of Orientation? • Reduce Startup Cost • Reduce Anxiety • Reduce Employee Turnover • Save Time for Supervisor • Develop realistic job expectations, positive attitude and job satisfaction.

  3. It’s ALL ABOUT THEM!

  4. Do you remember your first day of work?

  5. Do you really need an orientation? From this… • Overwhelmed • Frustrated • Disconnected To this… • Relaxed • Friendly • Engaging

  6. What do you think you and your agency can get out of an orientation Hardworking individuals Dedicated employees Content colleagues

  7. 25%

  8. Agencies Objective for Orientation What should an effective Orientation include?

  9. Create a positive first impression Start from day one…at the orientation Effectively communicate your agency’s values, vision and mission. Explain the culture and attitudes that support the agency’s business.

  10. Create a positive first impression The steps you take to get the information and resources to your employees. • Purpose of orientation • Who need to be involved • Planning a program to meet your needs • Designing the successful program • Creating content • Developing the format and structure

  11. What do you think the new employee gets It is not just about the money… Employees want to feel accepted, appreciated and included in your agency’s mission and goals.

  12. Using the KISS Principle Remember… Keep your orientation program simple If your program is unmanageable and difficult to present – you won’t do it.

  13. Components of the NYS Department of Civil Service Orientation Concentrate on presenting the whole package • Pre-employment material • Supervisory notice and checklist • First day welcome - Commissioner video - History – mission - Organizational structure - Building tour • HRM paperwork • Website bios • Three month breakfast to meet executives - Led to division information sessions • Six month career development

  14. Provide information and resources that will support an employees success and longevity in the agency. Accelerate new employee productivity.

  15. Mapping Success Employee retention is directly related to the success of the new employee’s integration into the company during the first ninety days of employment.

  16. It all begins at the orientation All employees are different, with unique characteristics and qualities. An agency must bring these employees together, this happens right in the beginning of an employee’s career.

  17. New Employee Turn-Offs • Work area has not been created or assigned • Schedule while Supervisor is out • Not prompt about greeting in lobby • Show workstation, but don’t introduce to co-workers

  18. Do you remember your first day of work?

  19. Do you remember your first day of work?

  20. Joseph Guastella NYS Department of Civil Service Alfred E. Smith State Office Building 80 South Swan Street, 8th Floor Albany, NY 12239 518-473-2467 Joseph.guastella@cs.state.ny.us

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