EPSR2 Business Change Workshop 29/30 th January 2014 Agenda

1. EPSR2 Business Change Workshop • 29/30th January 2014 • Agenda • Introduction – Les Fawcett – Project Manager – NECS • Business Change Presentation – Michelle Greatrex - HSCIC • Business Change Readiness Checklist– Lesley Bruce • Q & A - All

2. Preparing for EPS in your PharmacyBusiness Process Change Workshop

3. EPS Release 2 is here > 5,129,000 patient nominations >16% GP practices enabled (1381) 91% pharmacies enabled (10,685) >36,449,000 items dispensed and claimed electronically

5. EPS functionality Nomination Electronic signatures Electronic submission of reimbursement endorsements Electronic repeat dispensing Electronic cancellation

6. Preparing for EPS Release 2

7. Find out when your local GP’s are going live Speak with your local practice to agree how you will work together after the go live. Joint business change sessions may be arranged to include the GP practice and local pharmacies.

8. Scheduled go live dates for Hartlepool Practices

9. Talk to your supplier Business continuity Helpdesk numbers, who are you going to call? How do you escalate a call if you are unhappy with a response? Training, training, training. The right training, for the right staff at the right time.

10. Capture Nominations Talk to patients, capture nominations and manage expectations

11. About Nomination • Patients need to nominate • It is flexible • Patients can have 3 nominations • Community Pharmacy • Dispensing Appliance Contractor • Dispensing GP

12. Principles of Nomination Provide sufficient information No incentives Capture and record promptly New Standard Operating Procedure

13. Communicate Discuss, get consent Ask patients collecting Use posters and leaflets Staple forms to bags Involve your driver

14. Smartcards Ensure all relevant staff have Smartcards Ensure that all staff who need to set patient nominations have the correct access: B0825 - Amend Patient Demographics

15. Dispensing Tokens Ensure you understand how to order dispensing tokens, and make sure you have a supply

16. Dispensing tokens • barcode standard text will be printed in the signature box to prevent it from being hand signed

17. Hardware Checks • Check hardware: • Scanners • Printers • Smartcard readers

18. Check NHS Choices • Check your pharmacy details are up to date on the following: • NHS choices • If not contact NHS Prescription Services in the first instance: • nhsbsa.eps-support@nhs.net • Then if the details are correct at NHS PS, contact NHS Choices: • thechoicesteam@nhschoices.nhs.uk • In your pharmacy system, check that you can see the correct F code. Call your supplier if you are unsure.

19. Business Change • Consider the local processes you need • Dispensing & downloading electronic prescriptions • Dispensing tokens • Electronic cancellation • Electronic endorsement and patient declarations • Electronic claims and end of month process

20. Take a look at the EPS website www.hscic.gov.uk/epsmap

21. www.hscic.gov.uk/epsgp

22. Bulletin

23. Stay connected www.facebook.com/epsnhs Follow @EPSnhs EPSnhs channel www.hscic.gov.uk/eps www.hscic.gov.uk/epssignup