Navigating the Journey

1. Navigating the Journey

2. Navigating the Journey • The Depot / Student Financial Services • Team 55 / Technology Support • Registrar’s Office

3. The Depot

4. The Depot Contact us: • 1-888-588-6083 • thedepot@acu.edu • acu.edu/thedepot • National leader in student services • The Depot is the one-stop shop • Financial Aid • Billing • Registrar • Residence Life • Dining Services • Student IDs • Parking Permits • Notary Public

5. Students can view account information on The Depot link in myACU

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9. Dining Services

10. Dining Services • 11 food locations across campus • Accept cash, debit and credit • Meal Plans, Bean Bucks, and Campus Cash

11. Dining Services • The Bean is open all day from 7am-11pm • Full-time nutritionist on staff • http://acu.campusdish.com: view menus & nutrition info • Students in a residence hall: • All-Access 7 or • All-Access 5 • 5 Guest Meals per semester • Update MP through 5th day of classes • Update on The Depot link • Gluten free menu options

12. Campus Cash vs. Bean Bucks Campus Cash Bean Bucks • Comes with all meal plans • Used for food purchases only • Balance rolls forward from fall to spring • Students purchase through The Depot link • Used for food and merchandise purchases • Balance rolls forward each semester • Students get back 100% of balance at any time

13. Student Financial Services

14. Student Financial Services • Financial Aid • Receive and verify FAFSAs • Award scholarships and grants • Certify and process loans • Receive and apply outside scholarships • Billing • Produce monthly eBills • Monitor payment plans • Manage third party payments

15. Student Financial Services • The Depot is your first stop for assistance • Communication from us • is sent to the student’s ACU email • is important • is time sensitive • needs action • Complete the FAFSA each year • www.fafsa.gov

16. Student Financial Services • Electronic bills (eBills) are emailed within the first week of each month • Account balance or Payment Plan installments due on the 1th of each month • Fall account balance needs to be paid or be current on a payment plan to register for the Spring semester • January 7th is the Spring Financial Settlement Date

17. Wildcat Pay Portalwww.acu.edu/payingyourbill • Students may set up parent(s) as authorized user • View eBills • View real-time account details • Make payments • Credit Card (through Paypath) • ACH (electronic payments from checking/savings) • Enroll in a Wildcat Pay Plan • Set up Credit Refund Direct Deposit • Receive electronic 1098-T

18. Federal College Work Study and Student Employment • Job openings found at acu.edu/jobs • Students can get a job without work study eligibility • Must apply on your own • Work Study award of $3000 is estimate • Students are paid • twice a month • Earnings are paid directly to student • Not paid to student account

19. Team55 Student Technology Support

20. Team55 - Student Technology Support Available via phone, chat, email, and walk-up • Location - Learning Commons • (325) 674-5555 or x5555 • team55@acu.edu • http://team55.acu.edu • Social Media – • Twitter: @acuteam55 • Facebook.com/acuteam55 • 8AM-7PM on M-R8AM-5PM on Friday

21. Software Troubleshooting High End Repair Center Mobile Device Support Residential Support Academic Technology Team55 - Student Technology Support

22. What to Bring? Recommended Personal Computer USB Flash Drive Surge Protector Optional Game System Cloud Backup Printer (Not wireless)

23. What NOT to Bring? Wireless Router Wireless Printer AirPlay Devices These devices are either incompatible with our network or could interferewith our network.

24. Team55 - Student Technology Support ACU Learning Commons (325) 674-5555 or x5555 team55@acu.edu

25. Registrar’s Office

26. Family Educational Rights & Privacy Act - 1976 The primary rights afforded to the student are: • The right to inspect and review their education records. • The right to have some control over the disclosure of information from the records. • The right for the student to retain control of access to education records.

27. Student Grades • Mid-term grades • Students will need to view these through myACU • They are graded as S, U and NP grades • Final Grades • These are also viewed by students through myACU • Only for students in their freshman year at ACU, a paper grade report is sent to the student at their home address

28. Enrollment Verification • Primarily for insurance purposes • Certificates can be obtained by the student from The Depot link on myACU • Verification for each semester begins two weeks before the first day of class

29. Dropping / Withdrawing Dropping a Course • Day 1-5: “drop”; no transcript record, does not count against “block” • Beginning Day 6: “withdraw”; student uses withdrawal form, ‘W’ on transcript, counts against “block” • No drop/withdrawal after week 12; student earns grade

30. Withdrawing from the University What does this entail? • Dropping of all classes and leaving ACU • Student receives W grades • Student can contact The Depot

31. Academic Development Center Services Include: • Undeclared Student Advising • Academic Coaching • Discovery Program • Academic Counseling and Skills • University Testing Center

32. Wrap-Up

33. SOS Program • An early alert program to anonymously refer struggling students. • Referrals come from faculty, staff, parents, and other students.

34. SOS Program • SOS will contact every student referred. • Contact: www.acu.edu/sos or sos@acu.edu

35. A Few Things to Remember • Be aware of the calendar. • Remind your student about ACU email. • Students who are responsible for their own business learn problem solving skills that are very important. • ACU is a great place for students to make mistakes.

36. Presentation Takeaways • Got questions? Contact The Depot. • 1-888-588-6083 • thedepot@acu.edu • Become an authorized user in Wildcat Pay! • We want to partner with you! • Must have authorization from student • Submit FERPA Release Form • Parent session info online • www.acu.edu/parentsession

37. Presentation Takeaways • Thank you for being with us • Please complete your Parent Passport Evaluation • You can turn it in here – there is a box available • Or at Passport check-out, located in the Learning Commons • Have a safe trip home!

38. Questions?