Bundling As a Structural Issue

1. Bundling As a Structural Issue • Facilitator: Maureen Conway, Aspen Institute, Economic Opportunities Program • Panelist: Debby King, Phillips Community College of the University of Arkansas • Panelist: Ann Lyn Hall, Central New Mexico Community College; CNM Connect • Panelist: Lori Littleton, Metropolitan Family Services

2. Career Pathways Center for Working Families Debby King, Ed.D. Vice Chancellor for Instruction

3. Who We Are • Three campuses – DeWitt, Helena, Stuttgart • Enrollment: 2100 • Average student – 26 years old and female • 87% of first-time students require remediation in one or more courses • Approximately 85% of students are Pell eligible

4. What We Do • Implemented the Career Pathways model to increase the number served • Provide extensive employment education opportunities offered • Provide Financial Education Program as part of a supplemental curriculum offered to all students enrolled in Basic Writing II and Freshman English I

5. Target Population We Serve • TANF- eligible adults • Adults who fall at or below 250% of the federal poverty level • Any student requesting services • All students enrolled in Basic Writing II, EH 123 and enrolled in Freshman English I

6. Initiatives and Programs to Support the Center for Working Families • Annie E. Casey Foundation in partnership with MDC, Inc. • Arkansas Career Pathways • Achieving the Dream Initiative • Student Support Services • PCCUA Funding

7. Center for Working Families Partners • Arkansas Workforce Center in Phillips County • Arkansas Department of Human Services • Arkansas Department of Workforce Services • Mid Delta Community Services • Arkansas Department of Career Education – Adult Education Section • Arkansas Department of Rehabilitation Services • Southern Bancorp Financial Services • Phillips County Health Department

8. Employment/Education Services • Individual Career Plan • Kuder Career Exploration • Employability Skills • Arkansas Career Readiness Certificate • Job Referrals • Degree and Certificate Pathways • Basic Skills Development using PLATO and KeyTrain • Tutoring

9. Income and Work Supports • Access to public benefits such as food stamps, TANF, child care, and housing • Referrals to assistance agencies • Tax assistance • Financial Aid workshops and brochures • Scholarship information

10. Financial Services and Literacy • Financial literacy classes and workshops • One-on-one financial coaching and counseling • Referrals to financial services for loans and savings programs • IDA

11. ACTIVITIES • Workshops: financial aid, conflict resolution, social risk taking, income tax preparation • Resource Fair – 20-25 community and college supporters (100-150 participants) • Testing for Career Readiness Certificates • Financial literacy curriculum developed • Financial literacy curriculum implemented in Student Success I & II classes

12. Bundled Services Goals • 80% - two out of three core services • 50% - three core services

13. 2012-13 Outcomes • Received Services – 577 • 2 of 3 Core Services – 337 (58%)If SS is included it exceeds (91%) • 3 Core Services – 277 (46%) • Students receiving services in the fall who enrolled in the Spring – 404 (70%) • Number completing a degree or certificate – 48 (many in two yr. programs) • Number placed in jobs – 50

14. Data Collection and Tracking • The Career Pathways database, Datatel, and Excel spreadsheets. • This method of tracking is time consuming and not flexible enough so that information can be shared across services, staff, and partner organizations.

15. Central New Mexico Community College CNM Connect Ann Lyn Hall

18. Staffing

19. Lori Littleton, MS Program Supervisor

20. Who we are Metropolitan Family Service is a non-profit agency that has been the engine of change that empowers Chicago-area families to reach their greatest potential and positively impact their communities since 1857- 156 years of Fiscal Stewardship. • Metro has more than 800 full-and part-time professional staff • Served more than 53,000 families and individuals as diverse as the communities in which they live, with 81% being part of the working poor and lower-middle class in FY12

21. Metropolitan’s Service Areas: 4E’s • Education – Child/Youth Development and Parent Development Program • Economic Stability – Center for Working Families (CWF), Family Works, Young Fathers Program and Employee Assistance Program • Emotional wellness – Counseling, Mental Health, Violence Prevention and Intervention and Older Adult Services • Empowerment- Legal Aid and the Jane Addams Domestic Violence Court Advocacy Program

22. Client Demographics • Race: 94.4 % of our current client population are African-American. • Income: 91.5% of the population we serve income fall below the Federal poverty line; and 40% of this population is homeless • Age: 24.8 % (14-24); 27.5% (25-34); 35% (35-54) and 1.9% (55 & over) • Gender: 60.8% Female; 39.2% Male • Education: Of the clients enrolled in CWF over 18 years of age, • 21.0% have no High School Diploma or GED education. • 28.0% of our clients have a high School diploma or GED. • 50% of clients have some College. • Unemployment Rate in Illinois: As of July, 2013 the unemployment rate is 9.2% [

23. Metropolitan Family ServicesClient Flow Chart

24. Core Services Financial Literacy Services – One-on-one financial coaching, group financial literacy • Workshops. CWF financial coaches: review credit reports and scores; help clients • Create plans to establish or build credit; assist in development of personal budgets and • Creation of plans to address debt; and support clients as they save money and make • Strong connections to mainstream financial institutions

25. Core Services Continue Income Support Services– Assistance accessing all benefits to which clients are • Entitled such as Food Stamps, child care subsidies, utilities assistance and subsidized housing • All CWF services are provided free of charge. Employment Services – Job readiness training, job placement assistance, job retention • Support, career advancement services, and enhanced access to education and training • Opportunities through Kennedy-King College and the City Colleges of Chicago.

26. Core Service Continue Family Net Center • Technology resources are available in the onsite Family Net Center (FNC). The FNC • provides computer training, an open access resource room and is a community-based hub • for technology learning, education access and information sharing.

27. Metropolitan Family ServiceBundling Services OutcomeReport Period- June, 2011- October, 2013 Client Enrolled in CWF Services since enrollment- 937 • Total Percent of people who got exactly 1/3 services- • 173 (16%) • Total Percent of people who got exactly 2/3 services- • 310 (30.1%) • Total Percent of people who got exactly 3/3 services- • 547 (53.1%)

28. Resources and Contacts Presenter Contacts Maureen Conway, Aspen Institute, Economic Opportunities Programmaureen.conway@aspeninst.orgAnn Lyn Hall, Central New Mexico Community College; CNM Connectahall@cnm.eduLori Littleton, Metropolitan Family Services CWFLittletL@metrofamily.orgDebby King, Phillips Community College of the Univ. of Arkansasdking@pccua.edu Other ResourcesMDC Executive Summary: http://www.mdcinc.org/sites/default/files/resources/CWF%20Clearing%20the%20Financial%20Barriers%20to%20Student%20Success%20-%20Executive%20Summary.pdf Bundled Services: http://www.aecf.org/~/media/Pubs/Topics/Economic%20Security/Family%20Economic%20Supports/AnIntegratedApproachtoFosteringFamilyEconomic/Report%201%2012%2009.pdfCLASP Toolkit: http://www.clasp.org/issues/pages?type=work_supports&id=0007