1 / 21

How did someone like me end up in a place like this

Dr. Sarah Russell explores the importance of addressing concerns in aged care facilities, including complaints about the manager, allegations of negligence, abuse, and theft. She emphasizes the significance of a quick and genuine apology, taking relatives' concerns seriously, and the crucial role of managers in aged care homes. The article also discusses staffing, accreditation, funding, complaints scheme, living wills, and polypharmacy in older people. It concludes with a focus on solutions and collaborations with key stakeholders to enhance residents' quality of life in aged care homes.

twork
Download Presentation

How did someone like me end up in a place like this

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. How did someone like me end up in a place like this Dr Sarah Russell Aged Care Matters

  2. An aged care facility in crisis: consumer action to improve standards of care • 25 relatives • Complaints about manager • Allegations of negligence, abuse and theft

  3. The importance of a quick and genuine apology • The importance of the provider taking relatives’ concerns seriously – and taking action • The vital role a manager plays in any aged care home

  4. Staffing • Accreditation • Aged Care Funding Instrument • Complaints scheme • Living wills • Polypharmacyin older people

  5. Living well in an aged care home • What do you like about the aged care home that you visit? • What don't you like about the aged care home that you visit? • If you could change ONE thing to improve services in the aged care home, what would you change?

  6. “It is policy.She must have a day incontinence pad because it is day time”

  7. “I just work here. I do what I am told.”

  8. “I need you to let my staff do their jobs… Interfering with Mum's care is not helping her.”

  9. “I hope you will re-consider your comments in your email and perhaps educate your less experienced staff about working in partnership with family members. Some relatives want to be involved in ‘hands-on’ care, others don’t. I believe this should be our decision, not yours.”

  10. People concerned about residents’ quality of life in aged care homes • Focus on solutions, not problems • Collaborations with key stakeholders* • *Includes residents, relatives, staff

  11. Living well in an aged care home

More Related