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Business Influences Technology Department Services Technology Leadership

Keeping Up With Technology Evolving Your IT Leadership Knowledge and Capabilities Dave Cunningham Shareholder, Baker Robbins & Company dcunningham@brco.com. Business Influences Technology Department Services Technology Leadership.

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Business Influences Technology Department Services Technology Leadership

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  1. Keeping Up With TechnologyEvolving Your IT LeadershipKnowledge and CapabilitiesDave CunninghamShareholder, Baker Robbins & Companydcunningham@brco.com

  2. Business InfluencesTechnology Department ServicesTechnology Leadership

  3. Focus on the Business Influences and the Technology Department Services

  4. Business Influences on Legal IT • MDPs (multi-disciplinary practices) • MPTs (multi-practice teams) • Cross-office Teams • Mergers and Acquisitions • Knowledge Management • Portals • Cost Containment

  5. Upcoming Influences • Supply Chain Management • Services ROI • E-Business Strategies • Seamless online/offline experience Sound like GE 5 years ago?

  6. IT Leadership Benchmarks • Corporations • International Accounting Firms • Some U.K. Law Firms • Some U.S. Law Firms

  7. Types of IT Organizations • Infrastructure and Staff Churning • Tactical and Practical • Network + Consulting • Executive / Client Focused

  8. Basic Pillars of IT Effectiveness • Operational Integrity • User Support and Training • Communications/Managed Expectations • IT Staff Skill and Effectiveness Mgmt • Project Management • Vendor Management • Planning and Budgeting

  9. Advanced Pillars of IT Effectiveness • Practice Support • ‘Quality/Integrity of Information’ Mgmt • Value Management • Risk Management

  10. Traditional IT Skill Sets • Server and PC Technicians • Help Desk • Application Support • Managers

  11. Traditional Server/PC Help Desk App Support Managers Evolving Practice Support Consultants Developers Project Managers Security/Disaster Recovery Facilities Business Analysts Information/Process Mgmt Knowledge Mgmt Evolving Skill Sets

  12. Focus on IT Leadership

  13. Leadership Roles • Executive Director • Partner-in-Charge of Technology • Technology Committee • e-Business Team • Practice Leaders • Committee Leaders: Library, New Business, Recruiting, etc.

  14. Technology Staff Mgmt • Role • From support to business liaison • From reactive to proactive • Level of Involvement • Reporting Relationships • Peer Relationships

  15. Keeping Current • Have a broad context • Surround yourself with good people • Build-in check points

  16. 1. Do you have Context? First, look backwards! Look around. Then, look ahead. Examples: • Looking backwards: VAX to NT • Looking around: Other industries

  17. Understanding Business Issues • David Maister (www.davidmaister.com) • Richard Susskind • Vault.com • Forbes and CIO Magazines • American Productivity and Quality Center (www.apqc.com)

  18. Keeping Current on Firm Issues • Executive Meetings • Casual Lunches • IT/Attorney Briefings • Tech Committee Agendas

  19. Keeping Current on Products • Downplay the role of a product • Don’t let salespeople intimidate • Leverage briefings • Software/Hardware Vendor Briefings • Consultant Briefings • Internal cross-training

  20. Training • Information Management • Bill Inmon • Knowledge Management • Project Management Institute

  21. Training • Practice Support Consultants • Developers • Project Managers • Security/Disaster Recovery • Facilities • Business Analysts • Information/Process Mgmt • Knowledge Mgmt

  22. 2. Surround Yourself with Good People Leveraging the Brains and Experience of Others • Hire and train well • Leverage vendors properly • Keep involved throughout the firm • Keep involved in the industry

  23. 3. Ensure Checkpoints • User Surveys • Client Surveys • Peer Assessments • Technology Assessments and Benchmarks • Strategic Planning

  24. Follow-up • Links to favorite books on business and culture management issues • Follow-up questions Dave Cunningham Baker Robbins & Company 713.840.0510 dcunningham@brco.com

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