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Interagir

Interagir. Agenda. Community Management Outils. Community management. Observer. Ecouter. Aider. Répondre aux messages privés. Ouvrir les commentaires. Gérer les commentaires négatifs. -10% négatifs ; -1% déplacés Auto-régulation entre fans Intervenir (rappel aux règles)

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Interagir

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  1. Interagir

  2. Agenda • Community Management • Outils

  3. Community management

  4. Observer

  5. Ecouter

  6. Aider

  7. Répondre aux messages privés

  8. Ouvrir les commentaires

  9. Gérer les commentaires négatifs • -10% négatifs ; -1% déplacés • Auto-régulation entre fans • Intervenir (rappel aux règles) • Blacklists mots-clés • Boost des positifs/engageants (+Top commentateur) • Faux compte • E-mail • Bannissement

  10. Dialoguer au nom de la marque…

  11. …n’est pas troller

  12. Outils

  13. Privilégier Facebook en temps réel • Third-party = - 70% engagement • Upload de contenus • Programmation • Modération

  14. Hootsuite • Alternatives : Conversocial, Oorook, Graph-o-meter, Tigerlily, Fangager, Post Planner, AgoraPulse…

  15. Notification par e-mail • Hyper Alert • MeediaFedia • Pagenotifier • Nutshelmail • …

  16. Pause

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