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Home 03:45

Jean’s Story.

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Home 03:45

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  1. Jean’s Story We asked if Jean could be put in a more comfortable bed or at least the rubber underlay taken off. We were told that they would see if another bed was available. Nothing was done.We realised that Jean had not had a shower or a body wash for the four and half days that she was in hospital. When we saw Jean in another ward she was very upset. In her words she said “they just came and wheeled me off. I didn’t know where I was going and I seemed to be moving most of the night. I wanted them to phone you but they said they wouldn’t until 9am . We were told to wait in the waiting room. It did not appear to be busy to us but we waited for nearly an 2 hours before we were able to see Jean. We sat with her for an hour as we were told that she had not seen a doctor and they were waiting for one to come. Our concerns were that Jean got poor nursing care and it was very difficult for us to get information. Presented to Emergency 04:15 Home 03:45 Transferred to medical ward Home Transfer of care process 0800-1445 Ambulance Admitted to Cardiac ward 1810 GP visit . During the time that Jean was in Emergency she complained about being uncomfortable on the trolley and that she was cold . . The ambos examined her and put a cannula in. Within about 20 minute we were on our way to hospital . . . Jean had to visit her GP for treatment of the bed sore she developed in hospital. . When we arrived it was chaotic. The ward was not ready for her. Jean waited on the trolley for about 40 minutes before she was placed on a bed. . We waited for about 2 hours and I finally went to the Nurses station and asked what was happening about the Doctors instructions. I was told that n nothing had been written up and they could do anything until the Doctor had written up the notes. . We waited for about 2 hours and I finally went to the Nurses station and asked what was happening about the Doctors instructions. I was told that nothing had been written up and they couldn’t do anything until the Doctor had written up the notes.

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