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February 2018

Responsible lending insights Engine (RELIE) Our AI insights engine takes transaction data and provides brokers with meaningful analysis about consumer expenses that protects them against responsible lending breaches in the lending process. February 2018. What does Opica bring?.

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February 2018

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  1. Responsible lending insights Engine (RELIE)Our AI insights engine takes transaction data and provides brokers with meaningful analysis about consumer expenses that protects them against responsible lending breaches in the lending process. February 2018

  2. What does Opica bring? • 70+ years combined Mortgage industry experience • Founders have had extensive experience at • Major Banks • Mortgage Aggregators • Non-Bank Lenders • 50+ years of Financial Services Technology • Industry leaders in Wealth Management and Mortgage software • Experts in digitisation of mortgage loan applications and financial advice processes • Innovative product vision to support our clients’ business growth

  3. What is RELIE • Go thru this manually • Clients hate providing statements • 1000s of transactions • Takes 4-6 hours to do it badly • Any 1 transaction might be a critical issue that is missed Broker Stats on Brokers 50 Broker Groups 15,000 brokers Write XXX loans Don’t verify expenses Broker Now has a choice. Both will involve Bank Statements Australian Royal Commission Heavily scrutinised the industry Confirmed expenses are not verified Made it clear that isn’t good enough Industry knows this will change Moving from “Tell me” to “Show me” • Automate • Get statements directly from Bank • Fully categorised • Analysis and Insights in seconds • Whole process takes 20-30 minutes • No chance of missing key markers

  4. What is RELIE • We capture 365 days worth of transactions from all bank accounts, home loans and credit cards • This means you have a client’s ACTUAL income and expenses • We consolidate data across ALL institutions and ALL applicants • This gives you a household view of total income, expenses and their savings/repayment capacity • We categorise transactions for you, aligning to the categories you need for approving a loan • Performed by our proprietary AI machine learning engine – Sherlock™ • We automatically determine: • mandatory/discretionary status of expenditure • One-off or recurring expenditure • Should the expense be included in “Living Expenses” • You can make changes to personalise an assessment and add notes why • This dramatically increases your ability to demonstrate affordability • Our category list is the only one optimised for insights and analytics around key behaviours • We identify undisclosed debts or accounts • We highlight any strange large one-off transactions • We track expenses for babies to identify life events around newborn children • We monitor high-risk expenditure (alcohol, gambling, etc) We “learn” from the changes made by all of our users This means you can write more loans: Eg: Client earns and spends $100K We see a $5K couch and a $5K TV. We exclude these for you. You see a $10K one-off trip to Japan. You exclude and add notes for why Client now has a surplus of $20K Identifying and putting notes here is critical to protect your business against future claims.

  5. The RELIE Process Client CRM

  6. Step 1 – Create Application • Add the Application Details • Add the Applicant(s) Details • This step can be skipped if you integrate RELIE into your CRM

  7. Step 2 – Add Institutions • Select from over 170 Institutions • The client enters their login credentials • In a few moments RELIE returns a list of all the accounts.

  8. Step 3 – Perform Assessment • 12 Months of Transactions, all categorised for you • The wizard steps you through the process to complete the assessment • Calculates Mandatory Expenditure for you • Shows you the clients ability to repay a loan RELIE automatically breaks down expenses and income for you: Those that should likely be included Those that should likely be excluded

  9. What is the new Wizard • Automates the assessment process • Guides you through six simple steps • Brings all the relevant transactions for each step to your attention • Allows you to mark each step as complete as you go The Outcome • Makes completing an assessment much faster • Much easier to learn

  10. Step 1 – Verify Income • Just shows you the income (credits) transactions • Finds most Employment and Investment income automatically • Excludes Transfers between accounts • Helps you find self employed or missing income

  11. Step 2 – Review Insights • Highlights any possible issues in the data • Undisclosed Debts • Large one-off transactions • Gambling or other problems • Possible pending child-birth • Shows the transactions involved • Allows you to add notes to explain • Lets you reclassify the transactions • Or lets you filter the assessment to just see those transactions

  12. Step 3 – Review Uncategorised Transactions • Highlights Uncategorised Transactions • Mostly these will be small discretionary expenditure • But by sorting by dollar balance you can quickly find: • Large Transactions • Mandatory Transactions • Repeating Transactions • The remaining transactions can be ignored

  13. Step 4 – Review Low Confidence Transactions • Highlights Transactions we are not confident in the Categorisation • We focus on those > $300 • You can quickly verify if they are accurate • These are not sports equipment • Recategorise those that are wrong • Improves the quality of your assessment • Improves all future assessments

  14. Step 5 – Review Excluded Transactions • RELIE automatically excludes many transactions from the assessment: • One off transactions such as buying a couch or a TV • Debt Payments as the actual repayments are not factored into living expenses • Rent – as generally it wont continue if the loan is successful • But you should quickly review to ensure there is nothing here should be included

  15. Step 6 – Review One-Off Expenses > $300 • This last step looks for expenses that won’t reoccur next year, such as: • Special Travel and Family Holidays • One-off expenses, perhaps such as medical or property related costs. • You can exclude them, and write a note to say why you excluded them. • By the end of this step you will know if your clients can afford the loan

  16. Compare Estimated and Actual Expenses • You can also RELIE to compare a client’s estimated to actual expenditure • You can have them estimate their expenses while they are adding their institutions • And when you have finished the assessment the system will compare this to the actual results.

  17. Reporting • Summarised Report of all expenses • Highlights surplus income • Records all changes made including notes • Allows you to get client sign-off, accepting your changes. These reports are your defence around Responsible Lending

  18. Retrieve Bank Statements • Download Bank Statements • Choose the timeframe you want • No need to get from the client anymore • Submit as part of the loan application

  19. What does it cost? Stand Alone Cloud-based Solution • User set-up = once off cost of $20 • Relie-check cost is $15 per applicant • Check with us – some Aggregators have negotiated lower rates per applicant. New Fee Structure coming on the 1st June: • Minimum Monthly Cost = $30 per month (ie – Two Applicants) But if you sign up before 1st June you won’t pay this ever! Prices exclude GST

  20. Next steps • Where to from here? • Participate in one of our webinars • https://www.opicagroup.com.au/relie-check/ • Sign up to the system: • https://registration.reliecheck.com.au/ • Feedback/Suggestions: • Cameron.osullivan@opicagroup.com.au • 0414 571 632

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