Southend Commercial Property Claims

1. Southend Commercial Property Claims Dedicated to bringing you a better service

2. Specific Team Contacts for Brokers A - K Telephone:0845 302 8410 Fax: 0845 300 8504 Team Manager: Cathy Davies Email: cathy.davies@aviva.co.uk Mobile: 07800 691 445 Team Manager: Laurence Froment Email: laurence.froment@aviva.co.uk Mobile: 07800 692 880 First Notification of Loss (FNOL) Team 1 Email Address:pfnol1@aviva .co.uk Case Ownership Team 1 Email Address:propco1@aviva.co.uk Jon-Paul Fitzgerald Phone Ext: 610009 Laura Skingley Phone Ext: 610124 Laura Fleming Phone Ext: 610166 Kayleigh Whittaker Phone Ext: 610005 Christina Hayles Phone Ext: 610047 Miroslava Slamena Phone Ext: 610231 Clare Dennis Phone Ext: 610270 Jack Burgess Phone Ext: 610212 Anne Irving Phone Ext: 610203 Aaron Rogers Phone Ext: 610251 Joanne Mooney Phone Ext: 610246 Tara Mitchell Phone Ext: 610193 Claire Smith Phone Ext: 610211 Victoria Hall Phone Ext: 610199 Victoria Dack Phone Ext: 610266 Laura Kelly Phone Ext: 610115 Juliette Hill Phone Ext: 610059 Debbie Jemson Phone Ext: 610004 Gillians Payne Phone Ext: 610118 Carol Russell Phone Ext: 610006 Daniel Kirkland Phone Ext: 610183 Rachel Berry Phone Ext: 610198 Lauren Sicheri Phone Ext: 610078 Shirley Grant-Maxim Phone Ext: 610153 Sue Holmes Phone Ext: 610262 Sam Brown Phone Ext: 610187 Daniel Sampford Phone Ext: 610132 Gabriel Johnson Phone Ext: 610263 Mark Cater Phone Ext: 610128 Tina Loerns Phone Ext: 610036 Keith Beresford Phone Ext: 610150

3. Did You Know? • You can notify a claim online via our new and improved online claim form - log onto www.aviva.co.uk/broker, click on Commercial Insurance, select the product and click on 'new claim'. Simple! • Repairs carried out by our approved network of property repairers are guaranteed for 12 months. • Our loss adjusters can make interim payments directly from our system to keep your customers trading, So your clients receive their money faster and when they need it the most • Our loss adjusters - These experts work closely with us to ensure that, when a high value or complex claim occurs, they visit your customer at the earliest opportunity to get the claim moving. Our loss adjusters can even authorise claims to accelerate the speed of settlement. • We appreciate that behind every claim there’s an individual. That’s why we have a Commercial Property Centre of Excellence filled with experts to best support you • Keeping you updated - We know that few things are more frustrating than waiting for news. So we’ll keep you posted on claim developments in the way that best suits you, right through to settlement. And we’ll let you know what’s going to happen and by when, so you’ll always know what to expect • We have a proven weather response plan in place that’s been tried-and-tested by the floods in the summer of 2007. Not only did our network of suppliers meet claimants’ demands, we even deployed our own mobile Claims Help Bus to support our customers on the spot, face to face