A Program Evaluation

1. A Program Evaluation Math Tutoring Center Services Math Labs Conference Michelle R Heckman Presented 08/07/2009

2. Overview What is a program evaluation? Why evaluate services? Who would evaluate my services? Discussion

3. Introduction Purpose Supporting Literature

4. PURPOSE • To review services for Math Tutoring Centers to ensure student needs and learning outcomes are being met at standards created by the “association” • Review current services, make recommendations for improvements, plan for future services

5. Supporting Literature University of Florida Counseling Center http://www.counsel.ufl.edu/selfHelpInformation/academicAndCareerConcerns/developing_math_confidence.aspx Carroll, C. (2009). Developing math confidence. Retrieved April 15, 2009, from http://www.counsel.ufl.edu/selfHelpInformation/academicAndCareerConcerns/developing_math_confidence.aspx Curran, F. (1977). Accountability in tutorial programs. Miami University, Middletown: Fennell, F. (. (2007). "I was never good in math, either" The National Council of Teachers of Mathematics. National freshman attitudes report(2006). . Iowa City, IA: Noel-Levitz. Retrieved from ERIC database. Nolting, P. (2008). In Crown D., Nolting K. (Eds.), Winning at math: Your guide to learning mathematics through successful study skills (5th ed.). Bradenton, FL: Academic Success Press. Weatherford, C., & Seoane, M. (November 1992). Evaluation guide for tutoring programs: A dropout prevention research project

6. Overview of Presentation Focus of the Evaluation Evaluation Plans and Procedures Evaluation Example Conclusions and Recommendations

7. Focus Evaluation object description Conceptual Framework Evaluative questions Logic Model

8. Description Detailed written description of service Photos of facilities if available Reporting structure for service within university Learning outcomes

9. Framework Current Student Services Sub group Effective Services Tutoring Center Focus Learning outcome/goal 1 Learning outcome/goal 2 Learning outcome/goal 3 Learning outcome/goal 4 Learning outcome/goal 5 Impact on Services, Students, and University Other impact

10. Evaluation Questions What factors, such as demographics, student behavior, teacher behavior, course information, and studying and tutoring preferences, do students believe affect their course grades? Are students utilizing current services and, if yes, to what extent? If they are not using services, why aren’t they? How well do the current services in the Tutoring Center meet student needs according to students and instructors? What other services should be offered to assist students in Math?

11. Logic Model

12. Plans & Procedures Design Activities Instruments Timeline Matrix

13. Activities Surveys Focus Groups Interviews Observations Data Collection

14. Instruments • Student Surveys • Instructor Surveys • Focus Groups Users Non-users • Interviews

15. Timeline • Informal weekly reports • Surveys week 8 • Focus groups and interviews post-semester

16. Matrix Example

17. Evaluation Example BGSU Math & Stats Tutoring Center Evaluation

18. Conclusion & Recommendations Discussion time Group feedback Moving Forward