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SUCCESSFUL MODELS IN HEALTHCARE

SUCCESSFUL MODELS IN HEALTHCARE. DR.R.V.KARANJEKAR EXCEUTIVE DIRECTOR GLOBAL HOSPITAL & CEO GLOBAL HOSPITAL MUMBAI. GLOBAL HOSPITAL MUMBAI. WHY SUCCESSFUL?. VISION SPECIALITY MIX CONSULTANTS ENGAGEMENT LOCATION INFRASRTUCTURE STAFF AND ENVIRONMENT STRATEGIC POLICIES & DEEP POCKETS.

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SUCCESSFUL MODELS IN HEALTHCARE

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  1. SUCCESSFUL MODELS IN HEALTHCARE DR.R.V.KARANJEKAR EXCEUTIVE DIRECTOR GLOBAL HOSPITAL & CEO GLOBAL HOSPITAL MUMBAI SYMB-RVK

  2. GLOBAL HOSPITAL MUMBAI SYMB-RVK

  3. WHY SUCCESSFUL? • VISION • SPECIALITY MIX • CONSULTANTS ENGAGEMENT • LOCATION • INFRASRTUCTURE • STAFF AND ENVIRONMENT • STRATEGIC POLICIES & DEEP POCKETS SYMB-RVK

  4. VISION • WHAT IS YOUR VISION ? FININANCIAL SUCCESS SOCIAL PRSETGE CORPORATE SOCIAL RESPOSIBILITY QUALITY ACADEMICS RESEARCH SYMB-RVK

  5. SPECIALITY MIX • WHAT SPECIALITIES ? • WHY ONLY THOSE ? • WHAT SHOULD BE THE MIX ? • WHETHER YOU HAVE SKILLED PERSONEL ? • ARE PROVIDING INFRA FOR THAT? SYMB-RVK

  6. CONSULTANT’S ENGAGEMENT • FULLTIME CONSULTANTS SALARIED/INCENTIVE BASED • VISITING CONSULTANTS FEE FOR SERVICES • FREE SERVICES OF CONSULTANTS ISSUES FINANCIAL GROWTH ENVIRONMENT AND INFRASTRUCTURE PROFESSION AL SATISFACTION LOYALTY SYMB-RVK

  7. LOCATION • NEED TO STRICK THE BALANCE • IN THE THICK OF POPULATION • AWAY FROM IT WITH BEST INFRASTRUCTURE • ACCESSIBLE • GROWTH POTENTIAL SYMB-RVK

  8. INFRASTRUCTURE • BEST FOR TODAY • BETTER THAN NEIGHBOUR? • SCOPE FOR FUTURE GROWTH • SHOULD ATTARACT TALANT • REASONABLE IN PRICING • IT & HIS • NEW FINANCIAL MODELS????? SYMB-RVK

  9. STAFF AND ENVIRONMENT • REQUIRED SKILL SET • CARRIER SCOPE ASPIRATIONS TO BE FULFILLED • COMFORT & GROWTH • PROFESSIONAL SATISFACTION & PRIDE • SERVICE QUALITY SYMB-RVK

  10. STATEGIC POLICIES & DEEP POCKETS • SYSTEMS AND PROCESS • REALISTIC SWOT ANALYSIS • SHORT TERM AND LONG TERM GOALS & TACTICS • WITHSTAND THE UNCERTAINTIES • COLLABORATIVE APPROCHES • PLAN B == ALTERNATIVE PLAN SYMB-RVK

  11. Cost of Poor Quality Customer Returns Waste Rejects Inspection Costs Testing Costs Hidden 65-75% of Total Cost Rework Excessive Overtime Customer Allowances Late Paperwork Pricing orBilling Errors Premium Freight Costs Incorrectly CompletedSales Order Excessive FieldServices Expenses Lack of Follow-upon Current Programs ExcessiveEmployee Turnover Planning Delays Excess Inventory Unused Capacity Expediting Costs Development Costof Failed Product ComplaintHandling Time with DissatisfiedCustomer Overdue Receivables ExcessiveSystem Costs

  12. QUALITY MOST IMPORTANT SINGLE FACTOR FOR • PATIENT SATISFACTION • IMAGE BUILDING & REPUTATION MANAGEMENT • BETTER FINANCIAL RESULTS THIS ONLY CAN SUSTAIN OVER YEARS SYMB-RVK

  13. ACADEMICS & RESEARCH • GROWTH THROUGH INNOVATION • SUCCESS THROUGH ACADEMIC EXCELLENCE • KEEP PACE WITH FAST CHANGING WORLD SYMB-RVK

  14. Swiss Cheese Model INHERANT POTENTIAL ATTRIBUTE 1 UNFRUITFUL EFFORTS ATTRIBUTE 2 ATTRIBUTE 3 ATTRIBUTE 4 SUCCESS

  15. TAKE HOME MESSAGE • THERE IS NO MAGIC FORMULA • NO ONE ATTRIBUTE IS RESPOSIBLE FOR SUCCESS • NO SINGLE MODEL IS SUCCESSFUL • TODAYS SUCESSFUL MODEL MAY NOT BE SO IN FUTURE • CORE VALUES ONLY WILL YOU SUSTAINIBILITY SYMB-RVK

  16. TEMPTATION OF LOW HANGING FRUITS? THANK YOU SYMB-RVK

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