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Chapter 14

Chapter 14. Managing and Troubleshooting Windows 2000. Understanding the Windows NT/ 2000/XP Boot Process. BIOS executes POST BIO executes the MBR program MBR program executes OS boot program Boot program executes Ntldr Ntldr changes processor mode and loads a file system.

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Chapter 14

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  1. Chapter 14 Managing and Troubleshooting Windows 2000

  2. Understanding the Windows NT/ 2000/XP Boot Process • BIOS executes POST • BIO executes the MBR program • MBR program executes OS boot program • Boot program executes Ntldr • Ntldr changes processor mode and loads a file system A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  3. Understanding the Windows NT/ 2000/XP Boot Process (continued) • Ntldr reads boot.ini and loads the boot loader menu • Ntldr uses Ntdetect.com to detect hardware • Ntldr loads the OS and device drivers • Ntldr passes control to Ntoskrnl.exe • An operating system other thanWindows NT/2000/XP is chosen A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  4. Customizing the Boot Process • Boot.ini • [boot loader]: # of seconds for user making selection before the default is loaded • [operating system]: a list of the boot partition paths to every operating systems • Change boot.ini settings (pp. 652) A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  5. Troubleshooting Tools for Boot Process • Advanced Options menu (pp. 654) • Recovery Console • Emergency repair disk A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  6. Advanced Options Menu A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  7. Recovery Console • Use it when OS does not start properly or hangs during the load • Allows repair of damaged registry, system files, or file system on the hard drive • A command-driven OS that does not use a GUI; • Allows access to FAT16, FAT32, and NTFS file systems A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  8. Hands-on Project: Using Recovery Console • Using recovery console (pp. 656 – 658) • Restore the registry (pp. 660) • Installing the Recovery Console (pp. 661) A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  9. Emergency Repair Process:The Last Resort • Restores system to state it was in immediately after the Windows 2000 installation • All changes since installation are lost • Uses an Emergency Repair Disk (ERD) • Contains information about current installation, but not a copy of the registry • Points to a folder on the hard drive where the registry was backed up at installation A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  10. Hands-on Project: Recovery Disks • pp. 662 – pp. 663 A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  11. Dependency Walker • lists all files used by an application • Used to trouble-shoot a failed installation • Hands-on (pp. 665) A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  12. Windows File Protection • Protects system files (.sys, .dll, .ttf, .ocs, or .exe) from modification • Two tools • Background process that notifies WFP when a protected file is modified • SFC (System File Checker) (sfc.exe) A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  13. Computer Management Window • Consolidates several administrative tools used to (pp. 669): • Monitor problems with hardware, software, security • Share folders • View device configurations • Add new device drivers • Start and stop services • Manage server applications A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  14. Disk Management • Create partitions or convert a basic disk to a dynamic disk • Replaces Fdisk in older Windows Oss • Hands-on: pp. 670 A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  15. Microsoft Management • Console-building utility • Console: a combination of several administrative tools into a single window • Snap-ins: individual tools within the console • Hands-on (pp. 672) A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  16. Event Viewer • Logs • Application log • Security log • System log • Events recorded in logs • Information events • Warning events • Error events • Hands-on: Figure 14-20 & Figure 14-21 A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  17. Performance Monitoring and Optimization • Analyze data provided by monitoring tools such as Task Manager and System Monitor • Determine areas in which performance is below baseline A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  18. Principles for Optimizing Performance • If you add RAM, increase size of paging file • Consider upgrading more than one component • Applications are assigned priority level, which determines position in queue for CPU resources • In general, upgrading an existing PC is recommended A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  19. Task Manager • Allows you to view: • Applications and processes running on the computer • Performance information for processor and memory • Hands-on (pp. 679 - 680) A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  20. System Monitor • Provides more system performance detail than Task Manager • Components • Objects (hardware or software system components; eg, Memory, Paging File, Processor, Physical Disk) • Instances (multiples of objects) • Counters (show information on specific characteristics of an object) • Hands-on (pp. 681 - 683) A+ Guide to Managing and Maintaining Your PC, Fifth Edition

  21. Hands-on: Windows Update • From start-menu or go to windowsupdate.microsoft.com A+ Guide to Managing and Maintaining Your PC, Fifth Edition

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