Middle Manager Corporate Training Materials

1. Middle Manager Corporate Training Materials

2. Module One: Getting Started Effective leadership is putting first things first. Effective management is discipline, carrying it out. Stephen Covey Welcome to the Middle Manager workshop. Traditionally, middle managers make up the largest managerial layer in an organization. Middle managers are responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and they understand how to effectively execute these goals.

3. Workshop Objectives

4. Module Two: Introduction to Management Effective management always means asking the right question. Robert Heller There are middle managers in every field. From accounting and production to marketing and sales, managers ensure that business runs smoothly. Managers implement the strategies of their superiors. They are responsible for motivating people and getting results. In order to be an effective manager, it is important to understand exactly what management is, what managers do, and why management is so important

5. What is Management?

6. What Do Managers Do?

7. What Does It Take to Be a Manager?

8. Why Does Management Matter?

9. Case Study

10. Module Two: Review Questions • In a business setting, what do managers ensure? • That nothing will ever get done • That you will get a nice lunch • That business runs smoothly • That you will attend countless meetings • Managers ______________ the strategies of their superiors. • Dislike • Implement • Disregard • Rewrite

11. Module Two: Review Questions • Managers are responsible for __________ people and getting results. • Embarrassing • Manipulating • Motivating • Berating • ______________ is vital to the success of every organization. • Management • Pay • Time • Purpose

12. Module Two: Review Questions • What does a manager do for its team? • Irritate and annoy • Coordinate and organize • Manipulate and coerce • Disregard and avoid • A manager should coordinate and organized based on what? • Attitudes, resistance level, and ability • Hourly wage, schedules, and distance • Policies, goals, and objectives • Practice, patience, and perfection

13. Module Two: Review Questions • Managers need to be both effective and ___________ in their jobs. • Redundant • Efficient • Unorganized • Unrelenting • Which of these is not an example of effective management? • Develops strategies to reach goals • Predicts and adapts to change • Organizes company picnics • Task oriented

14. Module Two: Review Questions • Which of these is not an example of efficient management? • Work oriented • Micromanaging • Avoids change • Adheres to job requirements • Which of these is not a manager's responsibility? • Ordering your lunch • Hiring, training, and development of employees • Identifying problems and coming up with solutions • Meeting business goals, visions, and objectives

15. Module Two: Review Questions • In a business setting, what do managers ensure? • That nothing will ever get done • That you will get a nice lunch • That business runs smoothly • That you will attend countless meetings • Managers ______________ the strategies of their superiors. • Dislike • Implement • Disregard • Rewrite

16. Module Two: Review Questions • Managers are responsible for __________ people and getting results. • Embarrassing • Manipulating • Motivating • Berating • ______________ is vital to the success of every organization. • Management • Pay • Time • Purpose

17. Module Two: Review Questions • What does a manager do for its team? • Irritate and annoy • Coordinate and organize • Manipulate and coerce • Disregard and avoid • A manager should coordinate and organized based on what? • Attitudes, resistance level, and ability • Hourly wage, schedules, and distance • Policies, goals, and objectives • Practice, patience, and perfection

18. Module Two: Review Questions • Managers need to be both effective and ___________ in their jobs. • Redundant • Efficient • Unorganized • Unrelenting • Which of these is not an example of effective management? • Develops strategies to reach goals • Predicts and adapts to change • Organizes company picnics • Task oriented

19. Module Two: Review Questions • Which of these is not an example of efficient management? • Work oriented • Micromanaging • Avoids change • Adheres to job requirements • Which of these is not a manager's responsibility? • Ordering your lunch • Hiring, training, and development of employees • Identifying problems and coming up with solutions • Meeting business goals, visions, and objectives

20. Module Three: Ethics and Social Responsibility It has become dramatically clear that the foundation of corporate integrity is personal integrity. Sam Dipiazza Business scandals are ingrained in the public’s consciousness. Many people expect the worst from those in positions of leadership. The truth is, however, that leadership at every level needs to be ethical and socially responsible. Let’s examine the ethics and social responsibility for middle managers.

21. What is Ethical Workplace Behavior?

22. What is Unethical Workplace Behavior?

23. How to Make Ethical Decisions

24. What is Social Responsibility?

25. Case Study

26. Module Three: Review Questions • Leadership at every level needs to be ethical and ______________ responsible. • Socially • Externally • Momentarily • Regretfully • Most companies have codes of conduct that govern _____________ in the workplace. • Manipulate • Ethics • Disregard • Simplify

27. Module Three: Review Questions • It is important that ______________ lead by example in the workplace. • Parents • Teachers • Managers • Children • An ethical workplace will lead to what three things? • Better pay, better location, better job • Humor, anecdotes, insanity • Honesty, commitment, loyalty • Longevity, responsibility, royalties

28. Module Three: Review Questions • Which is not an ethical standard at most companies? • Pay employees fairly • Ignoring safety concerns • Providing equal opportunity • No tolerance for harassment of any kind • Which of these would be an example of unethical workplace behavior? • Inappropriate jokes or comments • Meeting OSHA standards • Paying employees a fair wage • Having compassion

29. Module Three: Review Questions • What can unethical behavior lead to? • A welcoming environment • Happy employees • Lawsuits • Trends • Managers need to make __________ decisions. • Interesting • No • Ethical • Hopeless

30. Module Three: Review Questions • Which of these does not make up the framework for identifying ethics of a decision? • Ignoring the problem • Acquiring all the facts • Evaluating different options • Monitoring the situation • What is social responsibility? • Going out with friends and family • Lunch with your coworkers • The way a company treats people outside the workplace • Being active on social media

31. Module Three: Review Questions • Leadership at every level needs to be ethical and ______________ responsible. • Socially • Externally • Momentarily • Regretfully • Most companies have codes of conduct that govern _____________ in the workplace. • Manipulate • Ethics • Disregard • Simplify

32. Module Three: Review Questions • It is important that ______________ lead by example in the workplace. • Parents • Teachers • Managers • Children • An ethical workplace will lead to what three things? • Better pay, better location, better job • Humor, anecdotes, insanity • Honesty, commitment, loyalty • Longevity, responsibility, royalties

33. Module Three: Review Questions • Which is not an ethical standard at most companies? • Pay employees fairly • Ignoring safety concerns • Providing equal opportunity • No tolerance for harassment of any kind • Which of these would be an example of unethical workplace behavior? • Inappropriate jokes or comments • Meeting OSHA standards • Paying employees a fair wage • Having compassion

34. Module Three: Review Questions • What can unethical behavior lead to? • A welcoming environment • Happy employees • Lawsuits • Trends • Managers need to make __________ decisions. • Interesting • No • Ethical • Hopeless

35. Module Three: Review Questions • Which of these does not make up the framework for identifying ethics of a decision? • Ignoring the problem • Acquiring all the facts • Evaluating different options • Monitoring the situation • What is social responsibility? • Going out with friends and family • Lunch with your coworkers • The way a company treats people outside the workplace • Being active on social media

36. Module Four: Managing Information Information is a source of learning. But unless it is organized, processed, and available to the right audience in a format for decision-making, it is a burden, not a benefit. William Pollard Managing information is important to the success of any business. Technology is making information readily available, and more people are accessing information. Information forms the strategies and processes of a company. Managers, at every level, need to organize, acquire, and maintain information in order to make appropriate decisions and ensure that the company runs smoothly.

37. Why Information Matters

38. Strategic Importance of Information

39. Characteristics and Costs of Useful Information

40. Getting and Sharing Information

41. Case Study

42. Module Four: Review Questions • Managing information is important to the ____________ of any business. • Failure • Success • Computers • Employees • Managers need to organize, ___________, and maintain information in order to make decisions. • Ignore • Read • Acquire • Write

43. Module Four: Review Questions • __________________ determines the decisions that middle and senior managers make. • Motivation • Determination • Information • Insubordination • Middle managers need to seek out, sort, and ____________ relevant information. • Hide • Deliver • Rewrite • Avoid

44. Module Four: Review Questions • Information regarding changes to or problems with technology or the __________________of the organization needs to be addressed. • Infrastructure • Attitudes • Securities • Integrity • Customer ______________ needs to be addressed. • Habits • Income • Feedback • Attitudes

45. Module Four: Review Questions • Financial information should be constantly ___________. • Monitored • Ignored • Manipulated • Disregarded • Communication from __________ will provide valuable information. • Employees • Neighbors • Spouses • Websites

46. Module Four: Review Questions • ____________ is essential to basic business strategies. • Communication • Delegation • Information • Determination • The success of any business plan is linked to the ______________ of the information that is used. • Freshness • Reliability • Language • Cost

47. Module Four: Review Questions • Managing information is important to the ____________ of any business. • Failure • Success • Computers • Employees • Managers need to organize, ___________, and maintain information in order to make decisions. • Ignore • Read • Acquire • Write

48. Module Four: Review Questions • __________________ determines the decisions that middle and senior managers make. • Motivation • Determination • Information • Insubordination • Middle managers need to seek out, sort, and ____________ relevant information. • Hide • Deliver • Rewrite • Avoid

49. Module Four: Review Questions • Information regarding changes to or problems with technology or the __________________of the organization needs to be addressed. • Infrastructure • Attitudes • Securities • Integrity • Customer ______________ needs to be addressed. • Habits • Income • Feedback • Attitudes

50. Module Four: Review Questions • Financial information should be constantly ___________. • Monitored • Ignored • Manipulated • Disregarded • Communication from __________ will provide valuable information. • Employees • Neighbors • Spouses • Websites