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End User Trainin g

Discover the importance of BroadWorks Anywhere in managing communications for remote and traveling employees. This solution enables easy availability management and seamless call transitions between devices. Learn how Smith's Heating and Air Conditioning implemented BroadWorks Anywhere to improve reachability and reduce mobile costs.

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End User Trainin g

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  1. End User Training BroadWorks Anywhere

  2. The Importance of BroadWorks Anywhere • Most organizations spending more on wireless voice than landline voice • The traditional work place is disappearing, as employees work from home and on the road • Workers need easy and efficient solutions for managing their communications from wherever they are

  3. What is BroadWorks Anywhere? • Incoming phone calls will ring all of the user’s devices • Users can manage their availability on the fly • Calls can be “pulled” from one device to another My “Anywhere” Number 240 123 4567

  4. Use Case: Smith’s Heating and Air Conditioning The Company • One owner company with about 50 employees over four locations Mr. Smith The Issue • Mr. Smith wants to be reachable at all times • Unproductive to have to keep checking for voice mail in different locations The Solution • With BroadWorks Anywhere, all phones ring at once; single in box for messages

  5. Mr. Smith – A Typical Day • Mr. Smith picks up his voice mail messages on his way to work • Pulls the mobile call to his video phone when he arrives in his office “Call Pull” • Deactivates his mobile phone only when in an important meeting *13 Deactivate *12 Activate

  6. Solving Additional Issues The Workers • Field technicians mostly out in the field, tend to use their mobile phones The Issue • Very high mobile costs • Customers are seeing workers personal mobile phone numbers Caller ID 301 555 7878 The Solution • With BroadWorks Anywhere, caller ID is the business number, not the users mobile • Mobile long distance calls at fixed line rates

  7. Summary of Business Benefits • Never miss a call • Simplify with a single voice mail in box • Manage your availability from anywhere • Pull calls from device to device • Share common business features across devices

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