Lab Management (MLLM-401)

1. Lab Management (MLLM-401) By Dr. HodaZaki Prof. Hospital Administration Chair Department of Health Administration &Behavioral Sciences High Institute of Public Health University of Alexandria Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

2. Lecture26/12/2013Oral Presentation & Communication Skills Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

3. Intended Learning Outcomes (ILOs) By the end of this lecture the student will be able to : • Communication skills • Skills of listening • Skills of explaining • Skills of questioning • Skills of responding • Skills ofthe management of discussion Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

4. Lecture content • Why Powerful Presentation? • How Powerful Presentation? • Making the Presentation. • Types of openers. Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

5. Why??? Making Oral Presentations presentation skills will benefit you later on as they are an essential part of working life. Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

6. Why Powerful Presentation? • People have short attention & retention span • People are overwhelmed by information • Presenting is not the same as public speaking • Every presentation must be memorable and activating Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

7. How Powerful Presentation? • Enthusiastic • Organized • Audience focused • Flexible • Sense of humor Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

8. Cont., How Powerful Presentation? • Use appropriate body language, voice and vocabulary • Your voice - how you say it is as important as what you say • Body language - your body movements express what your attitudes and thoughts really are. • Appearance - first impressions influence the audience's attitudes to you. Dress appropriately for the occasion Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

9. Getting Ready Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

10. Getting Ready • Type & duration of talk • Know your audience • Prepare the structure of the presentation • Practice Makes Perfect • Create an opener • Develop transitions • Structure the main body • Prepare the close Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

11. The type & duration of talk • determineThe type of talk : a seminar discussion, or a more formal presentation Why???? • different talks have different purposes. • Duration of talk: Short talk differs from long talk. How??? Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

12. Know your audience • Who are they? general audience or specialists • how many audience? • What are their needs • What are their likes and dislikes • What is their attitude about hearing me • What types of information are likely to gain their attention Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

13. Prepare the structure of the presentation • Prepare the structure of the presentation carefully and logically. • set your aims and objectives of presentation. “why am I giving this presentation” • the main points you want to talk : • Write out the first draft of presentation. • Review the draft. • Delete the irrelevant or superfluous • Check the story is consistent and flows smoothly. Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

14. Practice Makes Perfect • Rehearse your presentation - to yourself at first and then in front of some colleagues. • Try not to read from a script as it is difficult to locate the thing you want to say amongst all the other text. • You can prepare cue cards with key words and phrases on them. • Mark on your cards the visual aids that go with them. Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

15. Practice Makes Perfect • Practice is the single most important factor contributing to a good presentation! It is Not What to Say But How to Say it Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

16. Making the Presentation Before you begin presenting, greet the audience (for example, 'Good morning'), and then introduce yourself . • START: • introduction - what you are going to talk about • For example: • - 'I'm going to talk about ....' • - 'This morning I want to explain ....' • - 'The points I will focus on are first of all ..... then ...... this will lead to ..... and finally...' • Display the outline of your talk in key points on slide. Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

17. Cont., Making the Presentation Create an opener Develop transitions Structure the main body Prepare the close Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

18. Create an opener • Capture attention • Introduce the subject of your presentation • Show your credibility • State your objectives Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

19. Types of openers • Quotations • Questions • Declarative statements • Real world situations • Current events • Scenarios • Anecdotes Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

20. Develop Transition • Transition is a link that joins the end of one point to the beginning of another. • Use “connective devices”to move from point to point • Why ??? Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

21. Why Transition • To help your audience follow your thread of ideas & gain their attention • For examples • - 'The next point I want to make is ...' • - 'From this we can see that ....' • - 'As a consequence ...' • - 'An example of this was when ....' • - 'On the other hand, it is also true that Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

22. Examples of transition • Relevant statistics • Humor statements • Hand, body movement and voice modulation Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

23. During your talk ▣ Show enthusiasm! ▣ Keep eye contact with your audience. ▣ Point slowly and steadily to each element of the slide . ▣ Stop before your time is up. Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

24. DO • Start with a smile but there's no need to smile all the time. • “a thoughtful expression is better” • Speak clearly. • Be natural. • pause at key points - this has the effect of emphasizing the importance of a particular point you are making. Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

25. DO • To make the presentation interesting, change speed, pitch of voice. • Use your hands to emphasize points. • Look at the audience as much as possible, but don't fix on an individual - it can be intimidating. • Stick to the time allowed. Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

26. DON’T • Don’t Rush, or talk slowly. • Don’tTurn your back to the audience. • Don’tFace the display screen behind you and talk to it. • Don’t Use detailed referencing of material or extensive review of data – it won't be remembered and may put the audience to sleep! Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

27. DON’T • Don’t stand between the listener and Visual Aids ”V.A”. • Don’t let the V.A. distract you • Don’t let the V.A. distract the audience Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

28. Prepare the Close/End Conclude by briefly summing up everything that you covered and restate your findings. For example: • 'To sum up ...' • From this we can see ...' • Thank the audience for their attention and ask if there are any comments or questions. Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

29. Overcome Fear & Stress • Physical stress reduces by: • Deep breathing • Relaxation • Isometric exercise • Moving and gesturing • Eye contact Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

30. Cont., Overcome Fear & Stress • Physical stressreduce by: • Arrive early • Positive attitude • Worst-case/ best case scenario • Preparation • Rehearsal Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

31. Prepare Power Point Slides • Font Styles • Lower case text – avoid text in upper case. (Unless it is a heading or a sub-heading). • Use Arial, Tahoma or Sans Serif fonts – easier to read. • Size 20-32 for main text. • For emphasis – use bold rather underline Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

32. Cont., Prepare Power Point Slides Colour Scheme • A dark background – easier to look at. • A colour gradient adds visual interest. • Use light colour text – preferably white or yellow (avoid red). • Maximum of three main colours. • Avoid fussy backgrounds Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

33. Cont., Prepare Power Point Slides Others: • Use bullet points, asterisks or numbers to highlight each point. • 6 words / line • 6 lines / slide Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

34. Assignment Venous blood collection • Name of student: Nadia Mohammed Desoky Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

35. Study Questions: . Mention the type of openers. Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

36. Suggested readings: • M. Harmening. Laboratory Management: Principles and Processes Denise.  2nd ed.2008 Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

37. GOOD LUCK Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration