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Responding to Challenging Situations

Responding to Challenging Situations. Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services. Learning Points. Recognize unmet needs of residents with dementia Identify calming techniques to reduce stress

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Responding to Challenging Situations

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  1. Responding to Challenging Situations Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services

  2. Learning Points • Recognize unmet needs of residents with dementia • Identify calming techniques to reduce stress • Apply person-centered approaches when responding to residents’ needs

  3. Recognizing Unmet Needs • Index Card Activity: Think of a Challenging Situation • Reasons Behind the Behavior • Calming Techniques • Validation • Redirection

  4. 10 Common Challenging Situations ADLs Mealtime Bathing Physical/Verbal Aggression Disruptive Vocalizations Anger & Agitation Families Sexual Responses Wandering Elopement

  5. Person-Centered Approaches to Challenging Situations • Common Situations • Possible Unmet Needs • Person-Centered Approaches

  6. Activity: Person-Centered Responses to Challenging Situations • Life Histories of 5 Residents • Examine a real-life example of a challenging situation • Identify the unmet needs expressed by the resident • Identify person-centered approaches the caregiver might use

  7. Closing Activity: Index Card • Review your original statement • Can you identify the unmet need the resident was expressing? • Can you identify a person-centered approach to meeting that need?

  8. Learning Points Review • Recognize unmet needs of residents with dementia • Identify calming techniques to reduce stress • Apply person-centered approaches when responding to residents’ needs

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