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ESS All Staff Meeting

ESS All Staff Meeting. March 3, 2006. Theme for Today. Where we are Where are we going? Why? How do we get there?. Where we are. Merged groups from several sections into a cohesive unit Seeing a lot of good things: cooperation between group improvements in all areas

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ESS All Staff Meeting

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  1. ESS All Staff Meeting March 3, 2006

  2. Theme for Today • Where we are • Where are we going? • Why? • How do we get there?

  3. Where we are • Merged groups from several sections into a cohesive unit • Seeing a lot of good things: • cooperation between group • improvements in all areas • Doing a lot of great work • more on that later • Being asked to step up and lead in a lot of areas

  4. Where are we going? • Distributed to centralized services • Service level changes (expectations) • Customer support center • Infrastructure management • Terascale to petascale – drives new facility

  5. Where are we going? • Specific to more general science • Ad-hoc to process • Grid computing • Common shared file systems • Continued hostile network environment (hackers, viruses, spyware) • Collaboration: new and non-traditional partners

  6. Why?

  7. Why:External Forces • Government funding is tight • Intentionally more competition • Push/pull to support a larger community

  8. Why:Internal Forces • New computing facility • "This is extremely important, probably the number-one UCAR/NCAR priority," explained UCAR president Rick Anthes at the October meeting of the UCAR Management Committee (UMC). • Natural consequences of seeking large $$$ • More scrutiny • Higher expectations • New partnerships and relationships

  9. Getting IT done! ESS Vision Be a recognized leader in Information Technology • UCAR/NCAR • Nationally among research organizations Recognized – asked both internally and externally to lead/participate in efforts

  10. How do we get there? • Add value by the level of customer service we provide • When asked about great IT customer support would people say ESS? • Provide top quality technical solutions in a repeatable and predictable way • Are we just lucky or good?

  11. Customer Service WHY DO WE CARE ???

  12. Customer Service C - Customer Appreciation A - Awareness of customer needs R - Responsiveness to customer needs E - End results; what impression was the customer left with?? No Customer = No job THIS…………IS WHY WE CARE !!!

  13. TREAT THE CUSTOMER AS YOU WOULD WANT TO BE TREATED

  14. http://www.cisl.ucar.edu/ess/projects/index.shtml

  15. Process Isn’t this just Management Speak for More Paperwork?!?

  16. Quantity How much is toomuch? How much is notenough?

  17. Minimum Artifacts • Risk assessment • Gather requirements • Architectural design • System design • Test plan • Implementation Plan

  18. Examples of Excellence

  19. The Challenge “Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” Steve Jobs CEO Apple Computer

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