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Program Models for Networked Services Coordinating Youth Services

Program Models for Networked Services Coordinating Youth Services California Youth Council Institute May 14 - 15, 2002. Connecting Daisy Petals into Programs. WIA calls for ‘networked youth services’ The “DAISY” is one way to depict a networked system

yvonne-buckner
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Program Models for Networked Services Coordinating Youth Services

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  1. Program Models for Networked Services Coordinating Youth Services California Youth Council Institute May 14 - 15, 2002

  2. Connecting Daisy Petals into Programs • WIA calls for ‘networked youth services’ • The “DAISY” is one way to depict a networked system • Growing a daisy is a multi-year process • Resource mapping is used to describe the details of every petal in your daisy

  3. Program Models in a WIA Context • Critical issue: are you “buying slots” or are you “networking services”? • Under WIA, the unit of “program” is the entire community -- all youth service elements together! • Primary role of LWIB/YC is to create operational connections across services.

  4. A Wild Daisy: Tucson! • In transition to an client-centered service system • www.csd.co.pima.az.us/rfpq/youthrfp.html • Centralized framework and case management services at the one stop centers (but case management to be provided through contract) • RFQ process to pre-qualify youth service vendors • Youth-by-youth service plans

  5. Pima’s RFQ line-up • Case management RFP • Youth Work Experience/Work-Readiness RFQ • Youth Academic Instruction RFQ • Youth Occupational Training RFQ • Youth Development RFQ

  6. What has Pima learned? • It works • Vendors provide what they are good at • Open-ended RFQ process, including TA • Significant case management training • Help vendors develop “unit cost-per service” • Vendors need to accept degree of service risk • Need for YC staff to manage/track service times and availability • Unusual model for YO as well as WIA

  7. “It’s the network, stupid” • WIA has the same generic steps as many other youth-serving programs • If you align the steps, you align the services • The devil really is in the [operational] details

  8. Service flow for court-involved youth

  9. What do you need? • Working agreement -- CYA and WIA • Connected information system • Agreed use of assessment tools • Agreed content and format of ISS • Process to decide how services are paid for • Agreement on case management • Agreement on performance reporting

  10. What does WIA get? • System referrals • Youth-serving partners • Leverage -- services and resources • Clear role for framework and content services • System impact

  11. Service flow for foster youth

  12. Service flow for alt-ed system

  13. What is different about Alt-Ed? • Youth are not attached to system partner • WIA framework services and content services are more central to strategy • LWIB/YC works with schools to create options -- and funds to follow youth into alternative programs • WIA has primary case management role

  14. System-building models • Seattle: Funding a collaborative group of youth development providers rather than one ‘prime’ • www.doleta.gov/regions/reg06/documents/bpyaksum.cfm • Corning, NY: Require multiple providers to respond to an RFP in partnerships • www.workforce2.org

  15. System building - leveraging resources • Identify flexible dollars • Indianapolis -- Youth Employment • One stop center includes 47 providers • www.ipic.org/initiatives.htm

  16. Career dev Academic Support Boys & Girls Club TYC & courts Assessment, ISS, Case Mgmt, Follow-up Foster care Summer Jobs Teen Parents Big Brothers School- to-career

  17. Budget tools for systembuilding • First handout: “Youth GED” line item budget • 2d handout: “YouthWorks” line item budget • 3d handout: resource mapping result • 4th handout: Integrated Budget for “Project Thunder”

  18. Who pays for service plan?

  19. Project Thunder budget • Focus on the functions of the project costs • Each source of funds pays for services (expenses) it is permitted to support • Every contributor gets leverage • Every youth gets multiple services • The total performance gets measured and reported even though WIA funded only 1/7th of the program cost.

  20. Impact on operations and performance • “Thunder integration” happens when LWIB/YC is a convenor and partner, not just a funder • YC is proactive, not reactive, to service opportunities • Able to better target strategic needs • Integration requires clear operational links (framework services) with other • YC staff are linkers, brokers, and connectors

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