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Metrics do matter !

Metrics do matter !. To measure is to know . To measure is to know . Opportunity to convert performance data into information and then action. Building blocks in place. Performance Standards. Quantifiable levels of achievement. Performance Measurement.

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Metrics do matter !

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  1. Metrics do matter !

  2. To measure is to know ..

  3. To measure is to know .. Opportunity to convert performance data into information and then action

  4. Building blocks in place

  5. Performance Standards Quantifiable levels of achievement

  6. Performance Measurement Regular collection and reporting of data

  7. Convert performance data into information and then action • Quality Improvement Process

  8. Using metrics to … • Take blame out of equation – ‘carrot not a stick’ • Focus on processes - are we doing the right things in the right way • Emphasising on team learning

  9. Where Metrics Can Impact Large multi-centre research study evaluating the efficacy of Azithromycin for patients suffering acute asthma exacerbations

  10. Why? • FPFV and T&T metrics highlighted issues • 3 months to recruit first patient • Only recruiting 1 patient a month • Review • Weekend and overnight screening • Junior Clinical Research Fellows • Increasing patient awareness • Research team expansion & improved communication

  11. Result

  12. Result • Successful model has now been adopted by other trusts nationally

  13. Matching workforce to study design • HEAT – large scale interventional study. • Early recognition of need community nurses working across multiple sites

  14. Hub and spoke models • CRASH - ILR

  15. Big picture

  16. Reporting on Progress

  17. Effective Reporting • Clear • Easy to read • Context to relate PMF

  18. Value for Money • Recruit to time and target and avoid Chief Investigators going back to funders for additional resources • CLRN resources used to best effect -quality must not be sacrificed for volume

  19. Move beyond limits of lagging metrics … • Real time data • EDGE and new CRN CC portfolio database • Open data platform • Integration of multiple data sources • Tighter reporting deadlines to CRN CC

  20. Look at systems • Refine, revise what we do • Learn from one another in the network

  21. Most importantly

  22. Use metrics dynamically and continuously to make decisions and create change

  23. Celebrate success

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