1 / 8

DIAL-A-NURSE Telephone Triage Program

DIAL-A-NURSE Telephone Triage Program. Loyola University Chicago Wellness Center Lake Shore Campus. Diane Asaro, RN, MSN Daniel Barnes, PhD Teresa Carey, RN, BSN Nancy Casey, MSN, CNP Susan Cushman,MPH,CHES Joan Holden, MS, CNP Dianna Stencel,MSW,LCSW. Opportunity Statement.

zared
Download Presentation

DIAL-A-NURSE Telephone Triage Program

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. DIAL-A-NURSETelephone Triage Program Loyola University Chicago Wellness Center Lake Shore Campus • Diane Asaro, RN, MSN Daniel Barnes, PhD Teresa Carey, RN, BSN Nancy Casey, MSN, CNP Susan Cushman,MPH,CHES Joan Holden, MS, CNP Dianna Stencel,MSW,LCSW

  2. Opportunity Statement • Although there was a telephone triage system in place, it was not well utilized and the students did not have direct access to a registered nurse. Direct access to an RN facilitates early treatment and improves patient outcome and satisfaction.

  3. Desired Outcomes • Increase utilization of telephone triage • Immediate access to a registered nurse • Referral to the provider who best meets students’ needs • Decrease call volume to the front desk

  4. Most Likely Causes Identified • RN not available at all times to take calls • Triage system has not been publicized • No direct prompt on the Audix to the triage nurse

  5. Solutions Implemented • Installed Audix prompt • Updated telephone triage documentation form • Staffed telephone triage line with an RN during all Wellness Center hours • Completed triage re-training sessions • Initiated NP evaluation of triage form documentation

  6. Solutions Implemented • Posted Dial-A-Nurse advertising on Wellness Center website • Referred students with self-limiting illnesses to On-line Self Care Guide • Improved history of present illness documentation on triage form

  7. ResultsDial-A-Nurse Call Volume Note: Decreased call volume in Dec/Jan attributed to University holiday break

  8. Future Enhancements • Continue monthly monitoring of the triage line • Measure patient satisfaction of the service • Increase usage of the triage line • Market the Dial-A-Nurse program

More Related