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Ways of Listening

Ways of Listening. Samantha Fummerton Jamie Austin. Three types of Listening. Informational Listening- Listening to learn something Critical Listening- Listening with the goal of evaluating or analyzing what we hear

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Ways of Listening

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  1. Ways of Listening Samantha Fummerton Jamie Austin

  2. Three types of Listening Informational Listening- Listening to learn something Critical Listening- Listening with the goal of evaluating or analyzing what we hear Empathetic Listening- Listening to experience what another person is thinking or feeling

  3. Informational Listening • Examples of Informational Listening: • News, Driving Directions, Lectures, Test Results • Very common and extremely helpful • Most passive way of listening • Not listening to evaluate, criticize or support the information

  4. Critical Listening • Examples or critical listening: • Commercials (media), political speeches (politics), Salesmen • The goal is to evaluate or analyze the information, not to disapprove or find fault with the information • This type of listening is more active and engaging than informational listening • Practicing critical listening is one of the best ways to become a better listener overall

  5. Empathetic Listening • Examples of empathetic listening: • Giving comfort or support to a friend or family member • This is the most challenging form of listening • Occurs when you are trying to identify with a speaker by understanding and experiencing what he or she is thinking or feeling. • Empathetic listening requires two skills: • “perspective taking”- the ability to understand a situation from another individuals point of view • “empathetic concern”- the ability to identify how someone else is feeling

  6. Empathetic VS Sympathetic • Sympathetic listening- feeling sorry for another person • Empathetic listening- the goal is to truly understand a situation from the speakers perspective and to feel what he or she is feeling • We tend to focus on how WE would be feeling in the same situation, rather than how the SPEAKER is feeling

  7. Informational, Critical, and Empathetic listening are not the only types of listening we use • They are often the most common and most important • Other forms of listening: • Inspirational listening • Appreciative listening • Relationship listening

  8. Stages of Effective Listening HURRIER model (Developed by Judi Brownell) Hearing- Physically perceiving sound Understanding-Comprehending the words we’ve heard Interpreting- Assigning meaning to what we’ve heard Evaluating-Judging the speaker’s credibility and intention Remembering-Storing ideas in memory Responding-Indicating that we are listening

  9. HURIER model

  10. Conclusion • Three types of listening • Informational, critical, empathetic • The HURIER model • Hearing, Understanding, Remembering, Interpreting, Evaluating, Responding

  11. http://youtu.be/bHmdNwLDMFI

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